Customer Care Advisor — Fast-Track Career & Great Benefits

Enterprise Rent-A-Car; Tetford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading car rental company in Thetford seeks a motivated Customer Assistance Representative for their Flex-E-Rent team. This role emphasizes delivering exceptional customer service, managing bookings, and supporting account management. Candidates should possess strong communication skills, a full UK/Ireland driving licence, and business-level IT skills. The company offers structured career development, work-life balance, and comprehensive benefits.

Benefits

Competitive Salary

Structured Career Development

Generous Leave

Comprehensive Benefits

Employee Perks

Qualifications

• Experience handling enquiries via email, phone, and face-to-face.
• Ability to pass a security check (criminality, financial, and employment references).

Responsibilities

• Delivering exceptional customer service in person, by phone, and via email.
• Managing vehicle bookings and fleet systems.
• Building strong customer relationships and supporting account management.

Skills

Strong communication and customer care skills

Business-level IT skills (Excel, Outlook)

Flexible approach to work

Education

Full UK / Irish Manual Driving Licence

Job description

A leading car rental company in Thetford seeks a motivated Customer Assistance Representative for their Flex-E-Rent team. This role emphasizes delivering exceptional customer service, managing bookings, and supporting account management. Candidates should possess strong communication skills, a full UK/Ireland driving licence, and business-level IT skills. The company offers structured career development, work-life balance, and comprehensive benefits.