Customer Care & Quality Specialist (Immediate Start)

Michael Page (UK); Kingston upon Thames; On-site; GBP 22,000 - 28,000; Full time

Job summary

A dynamic company in the FMCG industry is seeking a customer service representative in Kingston upon Thames. The successful candidate will be focused on responding to customer inquiries, resolving complaints, and ensuring product quality. Looking for someone with strong communication and problem-solving skills who thrives in a collaborative environment and is eager to contribute to process improvements.

Benefits

Permanent role with professional growth opportunities

Supportive and collaborative company culture

Qualifications

• Strong communication and problem-solving skills.
• Attention to detail and ability to manage multiple tasks.
• Proficiency in using customer relationship management (CRM) software.

Responsibilities

• Respond promptly and professionally to customer inquiries via email and phone.
• Investigate and resolve customer complaints while adhering to company policies.
• Monitor and assess product quality, ensuring compliance with internal standards.
• Collaborate with internal teams to implement process improvements.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Proficiency in CRM software

Tools

CRM software

Job description

A dynamic company in the FMCG industry is seeking a customer service representative in Kingston upon Thames. The successful candidate will be focused on responding to customer inquiries, resolving complaints, and ensuring product quality. Looking for someone with strong communication and problem-solving skills who thrives in a collaborative environment and is eager to contribute to process improvements.