Customer Service Representative jobs in United States

This position sits in our Creative & Media craft. We combine data, technology, creative content, and paid media to crack brands’ business problems & drive revenue through innovative digital marketing solutions. We plan, create and execute a variety of world class campaigns, from culture lead, social first content to award-winning integrated creative campaigns that have been built from data lead strategies and insights. Our clients include Just Eat Takeaway, Victoria's Secret, TikTok, The White Company, Meta, Pepsico, EasyJet and many more.

The Growth Account Manager will work closely with the Growth Account Lead in the UK to deliver work for both new and existing DEPT clients. We don’t believe in siloed teams - media, data, technology and creative overlap in all roles and the Growth Account Manager will work across all pillars.

This role will support the management and planning of exciting accounts and oversee the day-to-day delivery of ongoing projects, coordinating a team of subject-matter-experts including paid search, paid social, SEO, affiliates, programmatic, creative, data and CRM.

You will have the chance to help define and shape the growth marketing strategy for exciting brands. This includes working on existing accounts and new business projects.

You will:

• Deliver against briefs to the highest standards


• Support on the onboarding of new DEPT clients, ensuring a smooth onboarding process


• Develop annual strategies, identifying priorities for the year for clients


• Work with teams to develop brilliant digital campaigns


• Manage deliverables from across the business (creative, technology, media, data)


• Ensure delivery of work is to the highest possible standard


• Ensure constant innovation across all deliverables


• Build solid relationships with clients


• Seek new business opportunities with existing clients


• Present work internally and externally


• Complete work to deadline and often under pressure

• Have strong experience in at least one of the following areas: media, growth marketing, performance marketing, marketing strategy


• Proficiency in data analysis platforms (such as Google Analytics)


• Have demonstrable experience of working on large client accounts


• Experience working across a large brand managing significant budgets


• Familiar with industry planning tools such as: GWI, TGI, Similarweb, Ahrefs etc.


• Strong client relationship skills


• Excellent written and verbal communication


• Excellent excel ability and familiarity building cross-channel media schedules


• Excellent presentation skills


• Have experience with managing subject matter experts e.g. Search, Social, CRM, data experts, to deliver marketing plans and strategies


• Proficient in working with data

• A flexible, hybrid working policy


• The choice of medical healthcare providers (Bupa or Medicash)


• 25 days holiday plus bank holidays and your birthday off each year


• Company pension scheme


• EAP scheme


• Ride to work scheme


• Enhanced family friendly policies


• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT.


• A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.


• Awesome clients. Whether big or small, local or global — at DEPT you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!


• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.


• Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities.

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.

At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.