Head of Sales and Contact Centre

Trades Workforce Solutions; United Kingdom; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A leading contact center firm in the West Midlands is seeking an experienced leader to manage a high-performing operation. You will oversee sales, customer service, and team performance, aiming to enhance customer experiences and drive sales growth. This hybrid role offers a competitive salary, performance bonuses, and a generous holiday allowance.

Benefits

Performance bonus

Generous holiday allowance

Qualifications

• Proven experience in leading contact center operations.
• Ability to drive sales growth and improve conversion rates.
• Strong coaching and mentoring skills.

Responsibilities

• Lead sales, customer service, and care coordination teams.
• Set and achieve sales targets and improve customer satisfaction.
• Develop processes to enhance operational excellence.

Skills

Sales

Customer Service

Operational Excellence

Leadership

Sales Strategy

Job description

Skills: Sales Contact Centre Customer Service Sales Strategy Commerical Growth Operations

Salary type:

Salary type: Annual

Salary: Negotiable

Location:

Location: West Midlands/Hybrid remote

Job ID:

Job ID: 36614

Job Description

Are you a commercially driven leader with a passion for delivering exceptional customer experiences? This is a rare opportunity to take ownership of a high-performing contact centre operation, leading sales, customer service, and care coordination teams of around 25 people. You’ll be at the forefront of driving sales growth, improving conversion rates, and ensuring every customer journey is seamless from the first enquiry through to travel.

We’re looking for someone who thrives in a fast-paced, scale-up environment and can inspire, coach, and develop managers and frontline teams to deliver their very best. With responsibility for sales targets, customer satisfaction, and operational excellence, you’ll have the chance to make a tangible impact—improving performance, shaping processes, and building a high-performance culture.

This hybrid role (three days a week in Birmingham) comes with a competitive salary, performance bonus, generous holiday allowance, and the unique chance to contribute to a mission that changes lives. If you’re data-driven, people-focused, and motivated by results, this is your opportunity to lead with purpose while driving business growth.