Customer Service Representative jobs in United Kingdom

TPS provides independent garages and bodyshops with genuine parts and products needed to service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group alongside Audi, SEAT, KODA, Volkswagen passenger cars and commercial vehicles. TPS is a national network of centres with a 1,500‑strong workforce and a management team that creates an inclusive workplace where people are recognised and rewarded and encouraged to learn and develop.

Nationally launched as a new brand concept in 2006, TPS is based on an agency model; centres stock and sell on behalf of Volkswagen Group UK. TPS has experienced rapid growth both financially and in the number of centres opened nationwide.

As Sales Manager reporting to the Centre Manager, the TPS Sales Manager is responsible for managing and motivating the Parts Sales team to achieve and exceed sales targets whilst building and maintaining strong and lasting relationships with new and existing customers.

• Lead, manage and motivate the Parts Sales Executive Team to achieve and exceed sales targets
• Continually monitor sales performance against set KPIs and take corrective action with the team to ensure KPIs and sales targets are met
• With the support of the Centre Manager, plan and implement promotional activities and campaigns to enable sales targets to be met
• Maintain own product knowledge and awareness of competitor activity
• Conduct regular 1:1 performance reviews to monitor the achievement of individual KPIs, and provide developmental or corrective support where required
• With the TPS Centre Manager, ensure the sales team is motivated through creative incentive schemes and rewards
• Provide and maintain an excellent level of service to customers via the team
• With the Centre management team, monitor delivery schedules to help maintain and improve service levels
• Conduct business with the highest level of integrity and professionalism
• Ensure the proper and accurate use of all business systems throughout the team
• Ensure compliance with business standards and processes, financial, legal, warranty and ethical guidelines

• A proven track record of Sales Team management experience gained in a B2B environment and the ability to lead, manage and motivate a team of Parts Sales Executives
• Passionate about providing a great customer service experience
• A confident and capable communicator who can build strong relationships with all key stakeholders and clients
• High degree of IT literacy and a proficient user of MS Office
• Sales focussed
• Results orientated
• A passion or interest in the automotive industry or providing great customer service