Commercial Manager

Innkeeper LLC; England; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading retail company in the UK is seeking a talented Commercial Manager to drive growth and manage key customer accounts. This pivotal role focuses on building relationships in the retail and FMCG sectors while optimizing performance and ensuring exceptional service delivery. Candidates should have a proven track record in retail account management and strong analytical skills. This position offers a competitive salary between £40k - £45k per annum.

Qualifications

• Proven track record in managing key retail or FMCG customer accounts.
• Strong understanding of commercial levers and performance drivers.
• Excellent relationship management and communication skills.
• Experience turning insights into actionable outcomes.
• Confident project manager with experience in NPD and forecasting.

Responsibilities

• Build and maintain relationships with retail and online customers.
• Manage the commercial lifecycle of customer accounts.
• Partner with the Head of Commercial for growth opportunities.
• Own customer business plans and ensure sustained growth.
• Lead reporting and performance tracking for key accounts.

Skills

Commercial insight

Customer focus

Operational understanding

Analytical abilities

Problem-solving

Relationship management

Project management

Tools

ERP systems (e.g., Rubicon)

Job description

Commercial Manager | Huntingdon | £40k - £45k per annum

HG Technical have an exciting opportunity with our client based in Huntingdon. A new position has arisen for a talented and driven Commercial Manager to join a leading player in the UK retail and FMCG sector. This pivotal role will see you supporting the Head of Commercial to deliver strategic initiatives, expand customer portfolios and strengthen key relationships across major retail and online channels.

You will act as the bridge between customers and internal teams, optimising performance, driving growth, and ensuring exceptional service delivery from concept through to execution. If you’re passionate about retail, commercially astute, and thrive in a fast‑paced, dynamic environment, this is the role for you.

To apply, click APPLY or contact Leon McGregor for more information at 07946 258 130.

Responsibilities

• Build and nurture strong, long‑term relationships with retail and online customers, ensuring alignment with business objectives.
• Manage the commercial lifecycle of customer accounts from new product introductions and category changes to ongoing performance management.
• Partner with the Head of Commercial to identify and secure growth opportunities that deliver measurable commercial value.
• Own customer business plans, ensuring sustained growth, innovation, and achievement of financial targets.
• Collaborate cross‑functionally with NPD, Operations, Technical, and Insight teams to deliver seamless product launches and category initiatives.
• Analyse category trends and customer data to inform decision‑making and develop strategies that drive profitability.
• Act as a key point of contact for customers, providing regular updates, resolving issues, and maintaining high satisfaction levels.
• Support long‑term strategic growth plans, exploring new revenue streams and enhancing customer engagement.
• Lead reporting and performance tracking for key accounts, identifying risks and opportunities for improvement.
• Contribute to range reviews and commercial projects, ensuring timely delivery and alignment across stakeholders.

Experience

• You’ll bring a mix of commercial insight, customer focus, and operational understanding. You can manage multiple priorities while maintaining a sharp focus on results and relationships.
• Essential skills and experience include:
• Proven track record in managing key retail or FMCG customer accounts.
• Strong understanding of commercial levers and performance drivers in a fast‑paced, competitive market.
• Excellent relationship management and communication skills, both internally and externally.
• Strong analytical and problem‑solving abilities, with experience turning insights into actionable outcomes.
• Confident project manager with experience in NPD, forecasting, and range planning.
• Proficient in ERP systems (e.g., Rubicon) and familiar with production planning and product specifications.
• Experience collaborating with cross‑functional teams to launch and grow new product categories.

HG are proud to be an equal opportunities employer and will never charge a fee for our work finding solutions. Members of disability confident, should you require specialist assistance to support you in the application process, our team of supportive operatives will always be on hand to support you one‑to‑one. We have a zero‑tolerance policy toward sexual harassment, as defined by the Equality Act 2010, and we take proactive steps to prevent it. HG Recruitment are proud to be champions against modern slavery and belong to Stronger Together.