Customer Service Manager jobs in United States

Job Title: Client Account Manager
Location: Wakefield
Salary: Up to £30,000 per annum
Type: Full time / permanent

Are you an ambitious and driven commercial administrator or client account manager looking for a new challenge? If so, we want to hear from you!

Linsco are delighted to be supporting one of our long-standing clients, a nationally recognised specialist in masonry and building facades. Delivering exceptional quality across commercial, high-end residential and rail projects, they continue to grow and reinforce their reputation as a contractor of choice for demanding projects.

On the back of this continued success, the company are looking for a driven and energetic Client Account Manager to join their commercial team. The successful candidate will provide financial and administrative support to the Commercial Team in managing client accounts across construction projects.

This role will ensure all quotations, applications for payment, invoices, and contractual documentation are accurate, timely, and compliant, while also maintaining professional communication with clients and supporting the wider commercial team in day-to-day activities.

• Prepare and issue client invoice requests to the accounts team, applications for payment, and variation documentation in line with contracts.
• Track client payments, retentions, and reconciliations, ensuring records are accurate and up to date.
• Assist in credit control by monitoring outstanding balances and following up with clients professionally.
• Assist Quantity Surveyors with the preparation of applications, valuations, and supporting documentation.
• Support CIS compliance and ensure required information is processed accurately.
• Maintain organised records of client contracts, correspondence, and compliance documentation.
• Ensure client-facing paperwork, including insurance certificates, health & safety documents, RAMS, and drawings, are up to date and properly filed.
• Prepare reports for the Commercial Manager and senior management on client account status.
• Provide administrative support during client meetings, including agendas, minutes, and document packs.
• Act as a first point of contact for client account queries relating to billing and documentation.
• Support the Commercial Team in maintaining professional, consistent communication with clients.

• Strong organisational and time-management skills with excellent attention to detail.
• Good numeracy and financial administration skills.
• Proficient in Microsoft Office (Excel, Word, Outlook) and construction/accounting software (e.g., COINS, Sage, or similar).
• Strong communication and interpersonal skills to liaise effectively with clients, site teams, and colleagues.
• Ability to work under pressure, prioritise workloads, and meet deadlines.
• Ideally have previous experience in an admin role within the construction industry.
• Familiarity with client billing, applications for payment, and retention processes.
• Understanding of CIS (Construction Industry Scheme) compliance is advantageous.
• Experience supporting a commercial team or quantity surveying function is desirable.

• Competitive salary and benefits package.
• Opportunity to work on high-profile, specialist projects in a fast-paced construction environment.
• Career development and training opportunities.
• Supportive and professional team environment.

Linsco is an equal opportunities employer. All applicants will be considered on their merits regardless of background, characteristics or personal circumstances. All applications will be dealt with in the strictest confidence.