Customer Account Manager

Wild Recruitment; Portsmouth; On-site; GBP 30,000; Full time

Job summary

A recruitment agency in Portsmouth seeks a Customer Account Manager to manage and develop client relationships. You will be tasked with identifying sales opportunities, processing customer orders, and providing excellent customer service. The ideal candidate has strong communication skills and a background in customer service or account management. This position offers a salary of £25,500 with commission and various benefits including full training and progression opportunities.

Benefits

Full training provided

Clear progression and growth opportunities

Regular team outings

22 days annual leave + bank holidays

Birthday day off

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to work independently and as part of a team is required.
• Background in customer service or account management is preferred.

Responsibilities

• Identify and act on sales opportunities.
• Maximise key accounts through relationship building.
• Process customer orders and handle enquiries on deliveries.

Skills

Customer service

Sales ability

Time management

Multitasking

Communication skills

Job description

Customer Account Manager

Location: Cosham
Salary: £25,500 + Commission (OTE approx. £30,000)

Benefits:

• Full training provided
• Clear progression and growth opportunities
• Regular team outings
• 22 days annual leave + bank holidays
• Birthday day off

About the Role
Wild Recruitment is excited to partner with a well-known, unique business in Cosham to recruit a Customer Account Manager. This is a fantastic opportunity for someone who enjoys building relationships and delivering excellent customer service, with the chance to learn and develop sales skills.

You’ll manage a portfolio of established clients, nurture key accounts, and identify new business opportunities. This role combines customer service with sales, so confidence and communication skills are key.

What You’ll Be Doing:

• Identify and act on sales opportunities
• Maximise key accounts through relationship building, upselling, and cross-selling
• Process customer orders over the phone
• Handle enquiries on deliveries, returns, repairs, and general support
• Develop strong, long-term customer relationships

What We’re Looking For:

• Experience in a customer-facing role (sales experience is a bonus but not essential)
• Strong time management and multitasking skills
• Ability to work independently and as part of a team
• Resilience under pressure
• Background in customer service or account management preferred

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.