Customer Services Manager

Russell Taylor Group; Accrington; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in logistics seeks a Customer Services Manager to facilitate efficient service for client needs. The role involves managing customer relationships, supporting sales initiatives, and providing solutions to issues while contributing to process improvements within the team. Candidates should possess strong communication skills and a proactive attitude.

Qualifications

• Previous Customer Service experience required.
• Highly motivated and driven with strong problem-solving skills.
• Proactive and able to use initiative effectively.

Responsibilities

• Communicating with customers and suppliers by email and telephone.
• Managing customer and supplier quotations and tracking shipments.
• Improving processes for enhanced customer service.

Skills

Problem Solving

Listening Skills

Telephone Skills

Analyzing Information

Initiative

Proactive

Highly Motivated

Driven

Tools

MS Office

Job description

Customer Services Manager

Hours/Salary - 37.5 hours per week / £25-30k per annum
Location Daventry

Our client offers a full range of services to help customers with their logistical needs.

Main purpose of Job

To play a key role in facilitating customers to use our client's services, in a personal and efficient way.

The Customer Services Manager will also assist in:

1) the process of continued improvement through development and implementation of new processes and ideas
2) the company's sales and retention activities
3) manage the customer service team's involvement in the running of a small business.

Key Responsibilities and Accountabilities

-Communicating with customers and suppliers by email and telephone
-Planning and organising of customer's shipments
-Managing customer and supplier quotations
-Pro-actively tracking shipments and providing customer updates
-Monitoring and reporting customer shipping and quote patterns
-Handling of customer queries and carrier service issue
-Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and executing the best solution to solve the problem
-Evaluating potential sales opportunities and supporting the Sales Manager to visit prospects
-Recommend potential upsale opportunities by collecting customer information and analysing customer needs
-Improve processes and systems to support enhanced customer service and business performance
-Using bespoke software to maintain customer records and book shipments


Territory & Scope

Reporting to the director and working in partnership with the rest of the team. All office based but with occasional visits to prospects and new customers.

Key Skills and Qualifications:
-Highly Motivated
-A Desire to Succeed
-Proactive
-Driven
-Using Initiative.
-Problem Solving
-MS Office Skills
-Listening, Telephone Skills
-Analysing Information.

Previous Customer Service experience required.



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