Customer Service Manager jobs in United States
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Apprentice Customer Advisor
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Senior NHS Customer Relations Manager
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Library Customer Advisor
We Manage Jobs(WMJobs)
Customer Service Advisor
We Manage Jobs(WMJobs)
Customer Service Advisor
Job summary
A luxury retail brand is seeking a passionate Customer Service Advisor in Biggleswade. The ideal candidate will handle customer queries via email and telephone, demonstrating empathy and exceptional communication skills. The role offers a starting salary of £24,500, with a hybrid work model after a 6-month probation. Previous experience in customer service is essential. Free parking is provided.
Qualifications
- Previous Customer Service experience is required.
- Excellent verbal and written communication skills are essential.
- Ability to remain calm under pressure is important.
- Strong interpersonal skills are necessary.
- Quick learner with the ability to multi-task.
- High level of spelling and grammar is needed.
- Computer literacy and good organization skills are required.
- Must be able to work independently as well as part of a team.
Responsibilities
- Answer customer service emails and complaints professionally.
- Handle follow-up calls and after-sales inquiries.
- Escalate issues to relevant departments as necessary.
- Log and update customer information on the database.
- Track and process new orders and refunds.
- Process payments and check product availability.
- Assist with general customer service administration.
Skills
We are looking a passionate Customer Service Advisor to work for a wonderful well-known luxury retail brand.
- £24,500 starting salary.
- Biggleswade (free parking)
- Hybrid after 6-month probationary period, 2 days a week WFH
- Hours: Mon - Thurs 9am-5pm and Friday 9am-4pm
You will be joining an intimate, busy customer service team where you will support customer queries to the highest possible standard, demonstrating empathy and exceptional communication skills. A busy and important role, predominantly dealing with high numbers of queries and at times complaints, via email and telephone.
- Answering all product related customer service emailed enquiries and complaints, in a timely and professional manner.
- Dealing with follow up calls and after sales queries from emails.
- Escalating problems to the relevant department - technical/service/sales/product.
- Logging and updating customer information and orders on the database.
- Tracking and processing new orders and refunds.
- Processing payments.
- Entering orders, checking availability and prices of products.
- Assisting with any general customer service administration.
- Previous Customer Service experience.
- Excellent verbal and written communication, an excellent telephone manner.
- Patience and the ability to remain calm.
- Excellent interpersonal skills.
- A quick learner, you must be able to multi-task and prioritise a busy workload.
- A high level of spelling and grammar, as well as attention to detail.
- Computer literate and well organised.
- You should be able to work on your own initiative, as well as working as part of a small team and other departments.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.