Customer Service Manager jobs in France

Job Title: Customer Relations Manager

Are you an ambitious Customer Relations Manager looking for your next step within a rapidly developing company, expanding and implementing exciting new treatment plans where you can be part of that company development from the beginning?

Hybrid (WFH and Manchester), Salary Range: £30,000 - £35,000

Our client is a nationwide remote medical provider of Bioidentical Hormone Therapy. This evolving and innovative new field of medicine treats the symptoms of hormone deficiency by mimicking the effects of natural hormone production. Their clinician-led treatment pathway uses unique and tailor-made bioidentical hormones to treat symptoms of low or imbalanced hormones in both men and women.

We are looking for a highly organised, customer-focused Customer Relations Manager to support the Operations Director in delivering exceptional service throughout the customer journey.

You will manage inbound and outbound communications, handle enquiries and complaints with professionalism and care, champion customer success, and report on key service-level metrics to help continually improve.

• Manage inbound and outbound customer calls and emails, ensuring timely and professional responses.
• Resolve customer enquiries effectively, delivering an outstanding experience.
• Handle and manage complaints empathetically, logging and tracking issues through to resolution.
• Proactively follow up with customers to ensure satisfaction and encourage retention.
• Maintain accurate records of customer progress, identifying trends and opportunities for process improvements.
• Support training and guidance for team members to ensure best practices in customer journey management.
• Work closely with the operations director to identify service improvements and implement customer success initiatives.
• Prepare and deliver regular reports on key service-level metrics and customer success outcomes.
• Monitor trends in enquiries, complaints, and feedback to support data-driven improvements
• Support the development and improvement of processes to deliver best-in-class customer service.

• Experience in customer journey management, healthcare operations, or a related field.
• Strong organisational skills with the ability to manage multiple processes simultaneously.
• Excellent communication and problem-solving skills.
• Ability to collaborate effectively with cross-functional teams.
• Attention to detail and a proactive approach to improving operational efficiency.
• Confident handling challenging conversations and resolving complaints.
• Familiarity with healthcare, diagnostics, or prescription management is a plus.

Alongside the satisfaction of being able to help people change their lives, if you or your friends and family want to make take advantage of this unique treatment, our client offer an employee discount and a friends and family scheme.

Note: This is a full-time position - 37.5 hours per week and some evenings & weekend availability will be required