Customer Service Representative

Shrewsbury Resourcing; Shrewsbury; Remote; GBP 24,000 - 28,000; Full time

Job summary

A leading customer service firm in Shrewsbury is seeking a dedicated customer service professional to work from home. In this role, you will follow up on customer leads and connect them with branch Consultants. With a salary of £24,000 for 35 hours a week, the company offers a supportive environment with excellent training opportunities and a strong emphasis on professionalism. Benefits include generous holiday, health plans, and a contributory pension scheme.

Benefits

Health Cashplan

Annual leave increasing through service

Pension scheme with employer contribution

Life Assurance

Qualifications

• Experience in telemarketing, lead generation, sales, or customer service.
• Enjoys providing exceptional customer service.
• Desire to succeed and develop within the company.

Responsibilities

• Follow up on customer leads and connect them with Consultants.
• Engage with clients to develop new business opportunities.
• Plan campaigns to maximize lead generation activity.

Skills

Tenacity

Resilience

Customer service

Sales

Job description

This successful brand is looking for another excellent customer service professional to join the team and work from home, connecting customers with Consultants in branch.

There is a culture of professionalism at this company and a culture of going the extra mile. This is the attitude they are looking for in everyone that joins the business - they always strive to do their best for their customers and, as a company, always want to develop their staff so they can achieve their full potential.

The Role

This Work From Home role (you do need to live locally to Shrewsbury) involves following up hot leads from customers that have already requested contact. You will speak to these customers shortly after they have submitted an enquiry and will offer them the opportunity to speak directly with a Consultant in branch. There is no cold calling! On-site training, workshops and coaching are available to all employees.

About You

This role could suit you if you're from a telemarketing, lead generation, sales or customer service profession - someone that enjoys dealing with people and ensuring that they experience exceptional customer service and care.

• You will be tenacious and enjoy working towards targets as you will be speaking with clients to develop new business and generate opportunities for the Advisors.
• You will be resilient and have an entrepreneurial mindset as you will be working closely with management to plan campaigns that maximise new business opportunities and drive lead generation activity.
• You will be ambitious - this business promotes within, everyone in a leadership position started out as an Advisor - they will give you all the tools, all they ask from you is the desire to succeed.

Package on Offer

With this high-end brand, you will receive:

• Annual salary £24,000 for 35hrs pw.
• 22 days holiday, increasing to 27 days through service (plus bank holidays).
• Laptop, mobile phone etc supplied.
• Life Assurance up to 4x salary, protecting your loved ones in case the worst should happen.
• Income protection guaranteeing an income for up to 5 years in the event of an illness or injury.
• Contributory pension scheme - 5% employer contribution and 5% employee contribution.
• Access to a Healthcare Cashplan, which gives you access to a variety of health related benefits.
• Access to a host of lifestyle and financial benefits that you can choose from; Discounts on gym membership across the UK; Salary sacrifice schemes - Travel Insurance, Cycle to Work, Car leasing, Technology purchase; Access to hundreds of high-street retailer discounts.