Customer Care Advisor

Michael Page; Denby Dale; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

A reputable legal firm in Huddersfield is seeking a Customer Care Advisor to provide exceptional service to clients over the phone. This role requires strong communication skills and the ability to manage various client queries. Previous customer service experience is preferred, and full training is provided. The firm offers competitive salary, bonuses, hybrid working, and extensive benefits.

Benefits

Monthly bonuses

Private healthcare

Generous holiday allowance

Birthday day off

Regular socials and incentives

Access to Perkbox

Qualifications

• Experience in customer service, preferably in retail or hospitality.
• Strong communication and confident over the phone.
• Ability to manage client relationships effectively.

Responsibilities

• First point of contact for clients over the telephone.
• Assist clients with various queries related to legal services.
• Ensure clients have a positive journey and experience.

Skills

Previous customer service experience

Exceptional communication skills

Empathetic and able to build relationships

Ability to work under pressure

Positive can-do attitude

Team player

Job description

Michael Page have just registered a new exciting Permanent Customer Care Advisor Position in Huddersfield to work for a reputable and progressive legal firm.

This would be an exceptional opportunity for someone experienced within customer services or if you are looking to start out your career, full training will be provided.

The business have lots of exciting plans and would be an excellent time to join the established and supportive team.

Description

As a Customer Care Advisor, you will be the first point of contact for clients, providing support and guidance predominantly over the telephone.

The role will involve assisting clients with a variety of queries, each call will be unique, and you will be discussing the appropriate legal services to best suit the clients' requirements.

You will be building excellent relationships, having consultative conversations, and will deal with the clients' claim from start to finish, ensuring they have the best journey and experience possible.

Profile

• Previous customer service experience, this could be from a range of backgrounds such as retail and hospitality
• Exceptional communication skills and a confident telephone etiquette
• Understanding and empathetic, able to build strong client relationships
• Able to work under pressure in a fast-paced environment
• Resilient and a positive can-do attitude
• An excellent team player

Job Offer

Salary of £25,000+, monthly bonuses, reputable business within the Legal Sector, full training provided, excellent progression and development, sponsorship of legal qualifications, central location in Huddersfield, hybrid working, excellent benefits, Perkbox, private healthcare, generous holiday allowance and birthday day off, regular socials and incentives, collaborative team and culture, exciting time to join the business, immediate interview