One Stop - Customer Service Assistant

One Stop Stores Ltd; Bridgwater; On-site; GBP 20,000 - 25,000; Full time

Job summary

A retail convenience store chain is looking for a Customer Service Assistant in Bridgwater. In this role, you will provide excellent customer service, assist in various store operations, and promote a safe shopping environment. The ideal candidate should be passionate about serving customers and able to work effectively in a team. This position involves engaging with customers and ensuring the store is well-maintained.

Qualifications

• Passion for customer service and engagement.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Serve customers with passion and pride.
• Encourage customer feedback on their shopping experience.
• Maintain store cleanliness and organization.

Skills

Customer service

Teamwork

Communication

Job description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Know my customers and serving them with passion and pride, giving great natural service.
• Actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• Work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Put into practice the training I have received to ensure we work safely.
• Take part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Be knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
• Be myself, living our values, making everyone feel welcome and always following our policies.
• Ensure I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• Keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• Always follow the think 25 policy when serving age-restricted products to all customers.
• Respond quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• Work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• Ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
• If this store has a Post Office Local, your duties will include the day-to-day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.

Core Purpose

Serving our customers, communities and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.

Please Note: One Stop will only recruit individuals who have passed the school leaver’s age. We’re proud to have been accredited Disability Leader Level 3 and we’re committed to providing a fully inclusive and accessible recruitment process.