Customer Service Representative

Profiles Personnel; Hook; On-site; GBP 25,000; Full time

Job summary

A recruitment agency in Hook is searching for a proactive Customer Service Representative. In this role, you will build strong relationships and ensure outstanding service to trade clients. The ideal candidate will have prior customer service experience, excellent communication skills, and the ability to handle queries professionally. This full-time role offers a salary of £25K plus additional benefits.

Benefits

Pension

Onsite parking

Generous staff discounts

Qualifications

• Previous customer service or sales support experience (ideally B2B/trade).
• Excellent verbal/written communication & organizational skills.
• Full UK driving license and own transport essential.

Responsibilities

• Support trade clients via telephone, email & online channels.
• Process orders, quotations & returns with accuracy.
• Coordinate with warehouse, logistics & accounts.
• Resolve queries & complaints professionally.
• Identify opportunities to upsell & add value.

Skills

Customer service experience

Communication skills

CRM proficiency

Organizational skills

Positive attitude

Job description

***CUSTOMER SERVICE REPRESENTATIVE***
Are you a natural problem-solver with a passion for delivering exceptional customer service?
If you thrive in a fast-paced trade/B2B environment where every day brings something new then read on...

Profiles Personnel are proud to be partnering with our client to find a proactive Customer Service Representative to join their team. This role is all about building strong relationships, providing accurate product and order support, and ensuring trade clients receive outstanding service every step of the way.
Salary £25K + pension, onsite parking and generous staff discounts
Key responsibilities for the Customer Service Representative include,

• Supporting trade clients via telephone, email & online channels
• Processing orders, quotations & returns with accuracy
• Coordinating with warehouse, logistics & accounts to keep things running smoothly
• Resolving queries & complaints with professionalism
• Spotting opportunities to upsell & add value to client relationships

The ideal Customer Service Representative will need the following,

• Previous customer service or sales support experience (ideally B2B/trade)
• Excellent verbal/written communication & organisational skills
• Confidence using CRM/order management systems
• A team player with a positive, flexible can-do attitude
• Full UK driving licence and own transport essential due to location

Hours 8.30am-5pm Monday to Friday
If you're ready to take the next step in your customer service career, we'd love to introduce you to our client.