Customer Care Advisor

Michael Page Legal; Huddersfield; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A progressive legal firm in Huddersfield is seeking a Customer Care Advisor to serve as the first point of contact for clients. You will assist clients with various queries and ensure a high level of care throughout their journey. Previous customer service experience is essential, and full training will be provided. This role offers a salary of £25,000+, monthly bonuses, hybrid working, and excellent benefits.

Benefits

Perkbox

Private healthcare

Generous holiday allowance

Birthday day off

Regular socials and incentives

Qualifications

• Previous customer service experience from retail or hospitality.
• Exceptional communication skills and confident telephone etiquette.
• Understanding and empathetic, able to build strong client relationships.

Responsibilities

• Act as the first point of contact for clients, providing support over the telephone.
• Assist clients with a variety of queries related to legal services.
• Build excellent relationships and ensure a positive experience for clients.

Skills

Communication skills

Customer service experience

Relationship building

Resilience

Teamwork

Job description

Michael Page have just registered a new exciting Permanent Customer Care Advisor Position in Huddersfield to work for a reputable and progressive legal firm!

This would be an exceptional opportunity for someone experienced within customer services or if you are looking to start out your career, full training will be provided!

The business have lots of exciting plans and would be an excellent time to join the established and supportive team!

Client Details

Michael Page have just registered a new exciting Permanent Customer Care Advisor Position in Huddersfield to work for a reputable and progressive legal firm!

This would be an exceptional opportunity for someone experienced within customer services or if you are looking to start out your career, full training will be provided!

The business have lots of exciting plans and would be an excellent time to join the established and supportive team!

Description

As a Customer Care Advisor, you will be the first point of contact for clients, providing support and guidance predominately over the telephone.

The role will involve assisting clients with a variety of queries; each call will be unique and will involve discussing the appropriate legal services to best suit the client's requirements.

You will build excellent relationships, have consultative conversations, and deal with the client's claim from start to finish, ensuring they have the best journey and experience possible.

If you are passionate about helping and supporting customers whilst providing the highest level of care, please apply now!

Profile

• Previous customer service experience, which could be from a range of backgrounds such as retail and hospitality
• Exceptional communication skills and a confident telephone etiquette
• Understanding and empathetic, able to build strong client relationships
• Able to work under pressure in a fast-paced environment
• Resilient and a positive, can-do attitude
• An excellent team player

Job Offer

Salary of £25,000+, monthly bonuses, reputable business within the Legal Sector, full training provided, excellent progression and development, sponsorship of legal qualifications, central location in Huddersfield, hybrid working, excellent benefits, Perkbox, private healthcare, generous holiday allowance, and birthday day off, regular socials and incentives, collaborative team and culture, exciting time to join the business, and immediate interview