Customer Service Manager jobs in United States

Are you a passionate customer service professional with experience in the automotive industry? Do you enjoy using your technical knowledge to provide solutions and build strong client relationships, and are keen to move into a rewarding role with excellent benefits and career progression?

Express Recruitment are proud to be working with a growing business within the automotive industry who are looking to recruit a Customer Sales Advisor to join their busy team.

There is an excellent remuneration package on offer including a basic salary of c£30k plus up to c£200 per month bonus, 32 days holiday per year, access to a company gym and excellent career progression opportunities.

• Handle inbound and outbound calls with customers, including email and online chat
• Provide guidance on products, services, and solutions
• Identify opportunities to upsell products and services
• Maintain accurate records of customers and transactions
• Prepare documentation including invoices, proformas, credit notes, and shipping labels
• Maintain accurate customer and order records

• Previous experience within the automotive industry (parts sales, service desk, or workshop background ideal)
• Understanding of vehicle components, systems, and fault symptoms
• Ability to communicate technical information to customers
• Previous customer-facing or telephone-based experience preferred
• Passion for creating and excellent relationship building skills

Hours: Full Time (Monday – Friday)

Location: Eastwood, Nottinghamshire

Contract: Permanent, Full Time

We are an equal opportunities employer and welcome applications from all qualified candidates.