Customer Advisor

Boots Opticians; Swindon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A retail health provider is hiring a Customer Service Assistant in Swindon. You will engage with customers, help with store operations, and promote a high standard of service. Ideal candidates will have strong communication skills and thrive in team environments. Comprehensive training is provided to ensure your success in delivering exceptional customer care. The role comes with various employee benefits including discounts and a bonus scheme.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced family leave pay

Flexible benefits scheme

24/7 Employee Assistance Programme

Qualifications

• Excels in a varied environment, working at pace.
• Enjoys promoting a collaborative team dynamic.
• Desire to be a brand ambassador for Boots.

Responsibilities

• Help customers find the right products and ensure they feel comfortable.
• Promote in-store offers and enhance customer experience.
• Ensure the store is clean and presentable.

Skills

Excellent communication

Ability to work in a team

Effective listening

Customer care experience

Job description

Job Description

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

About the role

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:

• Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of
• You will be provided with award winning training accredited by the Institute of Customer Service

What you’ll need to have

These are the essential skills or experience needed to succeed in this role:

• Full training is provided for this role, and we are looking for people who:
• Excel in a varied environment, working at pace
• Communicate and listen effectively
• Enjoy working as part of a team, promoting a collaborative team dynamic
• Know that the little things make the biggest difference for customer interactions
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them

It would be great if you also have

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match these additional criteria:

• Experience providing customer care and delivering great customer service, but this is not essential.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

As the heart of everything we do at Boots, it's with you, we change for the better.

If your application is successful, you will be invited to attend an in-store interview within the next 14 days.