Customer Service Manager jobs in United States

We are seeking an experienced and driven Director to join our growing Accounting Advisory team in London. This role is ideal for a senior professional with deep IFRS and UK GAAP expertise and a strong background in advising clients through complex transactions, financial reporting challenges, and capital markets activity. The Director will lead client engagements, manage cross-functional teams, and play a key role in business development and practice leadership in the UK.

This role offers an accelerated path to Managing Director for individuals who demonstrate strong commercial acumen, client leadership, and strategic impact. The individual will help drive the growth of the Kroll UK Accounting Advisory practice.

• Lead and manage multiple technical accounting and transaction advisory engagements across sectors, with a focus on IFRS.
• Provide expert guidance on complex accounting matters including IFRS 3 (Business Combinations), IFRS 15 (Revenue), IFRS 2 (Share-Based Payments), IFRS 9 (Financial Instruments), IFRS 10/11 (Consolidation and Joint Arrangements) and FRS 102.
• GAAP conversions, carve-outs, and other capital markets transactions.
• Oversee the preparation and review of technical accounting papers, financial statement disclosures, and supporting documentation.
• Collaborate with internal teams (e.g., tax, valuation, FDD) to deliver integrated, high-quality solutions.
• Build and maintain strong relationships with clients, acting as a trusted advisor to CFOs, Controllers, and Boards.
• Mentor and develop junior team members, fostering a collaborative and inclusive team culture.
• Contribute to business development through proposal writing, client pitches, and thought leadership.

• Bachelor’s degree in Accounting, Finance, or a related field; Master’s degree preferred.
• ACA, ACCA, or equivalent professional qualification required.
• 8+ years of relevant experience in accounting advisory, with a strong focus on IFRS technical accounting. US GAAP knowledge beneficial but not mandatory.
• Demonstrated experience in M&A transactions, purchase price allocations, and financial due diligence.
• Internal/external business development experience.
• Strong project management skills with the ability to lead complex, multi-stakeholder engagements.
• Excellent written and verbal communication skills, with the ability to present complex accounting concepts clearly.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Proficiency in use of AI tools desirable but not mandatory.
• Experience working in diverse, cross-border teams.