Customer Service jobs in Großbritannien

About RIXO

RIXO’s story began in the London living room of best friends Henrietta & Orlagh, born from their passion for vintage.

Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the market with easy-to-wear, feminine shapes and high-quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day.

The Role

RIXO is looking for a highly skilled, passionate full-time Store Manager for our Boutique Store opening in Westbourne Grove, London. You will run your store with excellent commercial thinking, striving to deliver on and exceed store targets. Whilst leading and coaching the store team to deliver exceptional service and provide an on-brand RIXO experience. Keeping the customer experience at the forefront of every decision, providing feedback and ideas to help improve the brand and store performance.

Responsibilities

• You will oversee the operations of your store including leading on service, KPI and target achievement, managing the staff rota, staff recruitment and stock management.
• You will train and mentor your team to ensure customers receive a true RIXO experience. Being a role model in delivering great service to our customers.
• You will oversee the security of the store, working to minimise stock loss and any security issues.
• You will be an expert on all RIXO products with the capability to inspire both our customers and the team.
• You will be highly organised and have the ability to keep cool during the busiest trading periods.
• You will be able to work with the merchandising and trading team to constantly review the products and provide valuable feedback on what our #humansof rixo are saying when they visit our stores.
• You will work closely with our visual merchandiser to showcase all products and keep up to date with business VM standards for new collection launches.
• Proactively feedback to the Retail Area Manager any issues relating to people such as poor performance, absences, lateness etc and tackle issues head on.
• You will proactively drive activity to achieve KPIs – driving sales, customer data capture and an omnichannel sales experience.
• Manage cost efficiency, ensuring all processes are streamlined.

We are looking for someone who has:

• At least two or more years of luxury managerial retail experience
• Exceptional commercial understanding, with the know how to create a fantastic shopping experience for our customers whilst adhering to safety guidelines
• An eye for style - you inspire customers through your own style and uniform standards
• Sales experience - upselling comes naturally to you

We are looking for someone who is:

• Able to inspire and manage your team to be at their best - you can lead a team to achieve remarkable results
• Driven by daily targets and you can use your initiative to achieve these
• Able to create an in-store atmosphere where delivering amazing customer service, excelling performance targets and accurate stock processes is the norm
• A strong ambassador of the brand - you can effortlessly share the RIXO story with anyone
• Able to give exceptional customer service and styling advice - you always enjoy making people feel great
• Confident in being able to build relationships with clients instore
• A team player and have a can-do positive attitude
• An excellent communicator - you can work and build relationships with people of all levels
• An effective multitasker who can plan, prioritise and organise work load
• Hungry to learn - you always want to know more about the products you are selling