Customer Service Advisor

Workwell; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading service provider in the UK is seeking a Customer Service Advisor. In this role, you will handle inbound and outbound customer inquiries through phone, email, and live chat. The ideal candidate should have experience in customer service, strong communication skills, and a problem-solving mindset. Your responsibilities include aiming for first-contact resolution and meeting KPIs. The position offers a competitive salary and benefits including annual leave and a pension plan.

Benefits

25 days annual leave

Pension

Health Assured

Life Assurance

Cycle to Work Scheme

Long Service Recognition

Annual Pay Review

Employee Referral

Qualifications

• Customer service experience in a fast-paced environment is preferred.
• Professional communicator with a friendly approach.
• Ability to prioritize tasks and think on your feet.

Responsibilities

• Handle inbound customer queries via phone, email, and live chat.
• Make outbound calls to assist customers with inquiries.
• Aim for first-contact resolution and work towards KPIs.

Skills

Customer service experience

Professional communication

Problem-solving

Interpersonal skills

Target-driven mindset

Multitasking

Quick learning

Job description

As a Customer Service Advisor, you’ll be the first point of contact for our contractors, handling inbound and outbound calls, emails, and live chats. Your goal? To provide exceptional service while resolving queries efficiently.

What you’ll be doing

• Handle inbound customer queries across multiple campaigns via phone, email, and live chat.
• Make outbound calls to support customers with their inquiries.
• Aim for first-contact resolution wherever possible.
• Complete administrative tasks as assigned by your manager.
• Work towards set KPIs to ensure excellent service delivery.

Qualifications

• Has customer service experience (preferably in a fast‑paced environment).
• Is a confident and professional communicator with a friendly approach.
• Is a problem solver: Ability to think on your feet and prioritize tasks.
• Has strong interpersonal skills: Empathetic, patient, and a team player.
• Has a target‑driven mindset: Comfortable working with KPIs.
• Is a multitasker.
• Is a fast learner: Willing to quickly adapt and understand payroll services.

Whats next?

Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.

What we can offer you

• 25 days annual leave (increasing with service) + bank holidays
• Pension
• Health Assured
• Life Assurance
• Cycle to Work Scheme
• Awards
• Long Service Recognition
• Spectrum life
• Annual Pay Review
• Employee Referral
• £25,275 pro rated