Warehouse and Customer Service Assistant

KHR - Recruitment Specialists; Tonbridge; On-site; GBP 28,000; Full time

Job summary

A recruitment agency in Tonbridge is seeking a Warehouse and Customer Service Assistant to be the first point of contact for customers. You will handle enquiries, resolve issues, and collaborate with internal teams while ensuring accurate documentation. The role offers a salary of £28,000, a comprehensive benefits package, and training opportunities in a fast-paced environment that supports career growth.

Benefits

Comprehensive benefits package

Training and professional development

Competitive salary

Qualifications

• A proactive and positive, can-do attitude.
• Strong communication skills, both written and verbal.
• Excellent attention to detail with a focus on accuracy.

Responsibilities

• Act as the first point of contact for all customers.
• Resolve customer enquiries by email, phone, and chat.
• Provide accurate information on orders and shipping.

Skills

Customer-first approach

Communication skills

IT skills (Word, Excel)

Attention to detail

Proactive attitude

Job description

Warehouse and Customer Service Assistant

Warehouse Administrator
Location: Paddock Wood,
Contract Type: Permanent
Salary: £28,000 + Bens
Hours: Monday to Friday 0800 to 1700

Join a supportive team in a fast‑paced environment, receive training and professional development opportunities, and play a key role in delivering excellent customer service.

Position Overview

Based on the shop floor, you will be the first point of contact for customers, ensuring a smooth experience by handling enquiries and resolving issues efficiently. Your work directly supports the company’s commitment to providing an excellent service for its clients.

Responsibilities

• Act as the first point of contact for all customers.
• Resolve customer enquiries by email, phone, and chat.
• Provide accurate information on orders and shipping.
• Collaborate with internal teams to solve customer concerns.
• Document all customer interactions and update records.
• Complete stock investigations to ensure accuracy.
• Investigate warehouse errors and suggest corrective actions.

Requirements

• A proactive and positive, can‑do attitude.
• A strong customer‑first approach to your work.
• Good IT skills, including Microsoft Word and Excel.
• Excellent attention to detail and a focus on accuracy.
• Strong communication skills, both written and verbal.
• A reliable and consistent work ethic.
• Warehouse experience is preferred but not essential.

Benefits

• Competitive salary of £28,000.
• Comprehensive benefits package.
• Opportunities for training and professional development.
• Fast‑paced environment that supports skill development and career growth.