F&C 3373 - G1 Clerical Assistant (604053) - 3373-435131901

South Lanarkshire; Blantyre; On-site; GBP 24,000 - 28,000; Full time

Job summary

A local council in Blantyre seeks a motivated individual for a Customer Services role in the Land Customer Services team. You will provide guidance on waste, street cleansing, and grounds maintenance services. Key responsibilities include call handling, responding to emails, and performing clerical duties. Ideal candidates must demonstrate excellent customer service, effective communication skills, and the ability to work collaboratively. The position offers a salary range of £24,325 - £27,391 per year for 35 hours a week.

Benefits

Local government pension scheme

Up to 33 days annual leave

Public holiday entitlement

Occupational sick pay

Flexible working policies

Employee discounts

Cycle to Work Scheme

Employee Assistance Program

Qualifications

• Proven experience in handling customer enquiries by telephone.
• Ability to organise and prioritise workload effectively.
• Experience in a fast-paced call centre environment.

Responsibilities

• Provide advice and guidance on various services.
• Handle calls and customer emails.
• Perform general clerical duties as needed.

Skills

Customer service experience

Effective communication

Negotiation abilities

Teamwork

IT skills (especially Microsoft packages)

Job description

Internal applicants MUST apply via Opportunity Marketplace. Please ensure you complete your SKILLS and QUALIFICATIONS via Me tab/tile on Fusion or by clicking on the application link in the section of the application form titled REVIEW SKILLS AND QUALIFICATIONS .

ACTUAL CLOSING DATE: Applications must be received by18 January 2025 at 11:55PM

Location: David Dale House, Blantyre
Hours: 35 hours per week, 1 Permanent post and 1 temporary post for 18 months
Work Pattern: Monday to Friday
Salary / Hourly Rate: £24,325 - £27,391 per year

We are looking for a well‑motivated individual to join our busy Land Customer Services team based in our Customer Service Centre, providing advice and guidance to our customers, for a range of services include Waste, Street Cleansing and Grounds Maintenance.

You will undertake a range of duties including call handling in a fast‑paced call centre environment, responding to customer emails and online forms, and liaising with Operational Officers and other Council departments. You will also carry out general clerical duties when required.

Excellent customer service is our priority therefore you will display the necessary commitment to the principals of customer care and have previous experience of handling customer enquiries by telephone. You should have the ability to work as part of a team, have effective written and verbal communication skills, and have negotiation, advocacy and assertiveness abilities.

You should be able to effectively organise and prioritise your workload, respond to changing priorities, have the ability to display IT skills, especially in Microsoft packages, and be able to contribute effectively to team goals and projects.

View the Clerical Assistant job profile

Please answer the following questions as part of your application submission, your answers should be uploaded under supporting documents:

• Please provide evidence of your experience and achievements in the five specific behaviours framework. 'Efficient, Flexible, Leading, Working with Others and Performing'?
• Please provide us details of a time where you used your initiative to undertake a task to solve a problem - what was the issue and what was the outcome.

If you require to submit any further additional information to support your application (not a CV), please upload this under supporting documents.

Please Apply online -All correspondence will be via your email address

Preferred candidates identified after this selection event process will be required to assist the recruitment team, if need be, to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may automatically be withdrawn from this position.

Canvassing of Elected Members or employees of South Lanarkshire's Council directly or indirectly in connection with any appointment within the Council shall disqualify the applicant.

Legislative Information

This post is excepted in terms of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2003.

Overseas Criminal Records Check

An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of three months in the past 10 years.

Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided.

Equal Opportunities and Armed Forces Community Covenant

South Lanarkshire Council is an Equal Opportunities employer and encourages applications from all members of the community.

We are a Disability Confident Scheme Employer and guarantee to interview all disabled applicants who meet the essential criteria of the person specification job description.

South Lanarkshire Council is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans & Service leavers are guaranteed an interview who meet the essential criteria of the person specification job description.

As an employee of South Lanarkshire Council, you would also receive a wide range of benefits including:

• Enrolment in award winning local government pension scheme
• To increase the value of their pension pot, Local Government Employees can opt to join the Salary Sacrifice Shared Cost AVC scheme.
• Up to 33 days annual leave
• Public holiday entitlement (up to 10 days)
• Occupational sick pay
• Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave.
• Employee Discounts - including discounts at the cinema.
• Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)

PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM.

To be considered for this vacancy you must complete the application form. All CV submissions will be disregarded.