Customer Service jobs in United Kingdom

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for a detailed job description of the role.

The vacancy is open only to applicants from the Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.

We are looking to recruit a Patient Pathway Coordinator within the surgery department. The role will act as first point of contact for the patients under our care. You will work alongside a multidisciplinary team including nurses, doctors and other administrative teams across the trust. The role will act as first point of contact for our patients and be essential for the seamless operation of our services and patient's experience with the trust.

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. All non-clinical roles may involve a mixture of on site and remote working; specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

The role will support the administrative pathway for patients under the care of our services, including letter typing, booking outpatient appointments, booking elective surgery and other administrative tasks. You will need to have good communication skills, be organised and have the ability to work as part of a team. Hours will be based during core hours (8-6pm) Monday to Friday.

• Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard.
• Either Level 3 qualification in administration/customer service or equivalent experience; Or Vocational Level 2 qualification in administration/customer service or equivalent experience. Experience as an administrator or secretary in an organisation with a customer focused environment and able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straight-forward.
• Knowledge and experience of secretarial or administrative procedures.
• Experience as an administrator or secretary in an organisation with a customer focused environment.

• Knowledge of medical terminology.
• Courses/further study attended to demonstrate evidence of personal development.
• Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience.
• Diploma level qualification or an equivalent level of experience.
• Experience as a medical or patient services secretary linked to a clinical service or customer focused environment.
• Proficient in the use of all hospital computerised patient systems.
• Experience in understanding and analysing patient pathways.
• Knowledge of both local and national targets relating to RTT and cancer pathways.

• Patients First
• Always Improving
• Working Together