Customer Service jobs in Großbritannien

At Trane Technologies TM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Position Overview:

The Controls Technician role will support Trane UK Ltd customers within the commercial Healthcare, Process Manufacturing Facilities, Education Facilities, and Office Buildings. The primary objective will be commissioning, troubleshooting, repairing, and starting up HVAC systems This role is an opportunity to utilize your knowledge of air conditioning theory, pipe fitting, and mechanical layouts, whilst giving you the opportunity to work with internal and external partners ranging from new facility set ups to existing facility retro fits. Seeking 2 technicians from the North and Midlands regions of the UK.

Key Responsibilities:

Customer and Technical:

• Responsible for commissioning, programming, setting up graphics, communications link, end to end testing, troubleshooting, and servicing on assigned projects.

• Documenting point to point verification, sequence of operations validation and job close out requirements.

• Represents the company as the direct customer contact responsible for servicing products and equipment on assigned projects, ensuring customer satisfaction by identifying, diagnosing, and repairing equipment and systems at customer's location.

• Maintains and enhances knowledge on Trane products concerning installation, operation, maintenance, service, and repair of direct digital control systems.

• Uses cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units within systems.

• Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.

• Reporting and Analysis: Generate regular reports on completed invoiced work orders.

• Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.

• Communicates & coordinates with local field service representatives, regions service leaders and senior technicians, and customers on updates and to drive continuous improvement.

• Continually enforces safety to the highest standards and maintains security and accountability of company issued and procured assets by recording use, wear and conditions.

Skills and Capabilities:

• Proven experience in service or field-based technician role.

• Strong knowledge of customer service principles.

• Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.

• Effective communication skills

• Analytical thinking and problem-solving abilities.

• Proficiency in using, Apps, diagnostic software, and MS Office Suite.

• Knowledge of manufacturing industry an advantage

• People and communication skills with a positive mindset

• Able to work with minimal supervision & a good team player.

• Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays with travel and overnight stays to meet the customer needs.

• Proficient in using Microsoft Office Suite.

• UK Drivers license as a company vehicle will be allocated

• Right to Work status confirmed for Country of application.

You can look forward to:

• Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.

• Company van

• A fast-paced working environment

• An excellent working culture and community

• A structured induction plan with continued learning and development.

• A key role where you can make a direct contribution to our business.

• Opportunity to access technical support, training on newest technology and comprehensive career paths with opportunity for growth.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.