Patient Pathway Coordinator

University Hospital Southampton NHS FT; Southampton; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Pathway Coordinator to be the first point of contact for patients within the surgery department. The successful candidate will collaborate with a multidisciplinary team and handle administrative tasks such as appointment bookings and letter typing. Essential qualifications include a good standard of education and relevant experience in an administrative role. This position offers opportunities for professional development and a mix of on-site and remote work.

Benefits

NHS discounts

Minimum of 35 days paid holiday

Generous pension scheme

Qualifications

• Good standard of secondary education with literacy and numeracy skills.
• Experience as an administrator in a customer-focused environment.
• Knowledge and experience of secretarial or administrative procedures.

Responsibilities

• Support the administrative pathway for patients under care.
• Typist for letters and appointments, outpatient bookings.
• Collaborate with a multidisciplinary team for seamless operations.

Skills

Good communication skills

Organisational skills

Team collaboration

Education

GCSE pass level or equivalent

Level 3 qualification in administration/customer service or equivalent experience

Vocational Level 2 qualification in administration/customer service or equivalent experience

Job description

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for a detailed job description of the role.

Opening Criteria

The vacancy is open only to applicants from the Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.

Main Duties of the Job

We are looking to recruit a Patient Pathway Coordinator within the surgery department. The role will act as first point of contact for the patients under our care. You will work alongside a multidisciplinary team including nurses, doctors and other administrative teams across the trust. The role will act as first point of contact for our patients and be essential for the seamless operation of our services and patient's experience with the trust.

Working for our Organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. All non-clinical roles may involve a mixture of on site and remote working; specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Detailed Job Description and Main Responsibilities

The role will support the administrative pathway for patients under the care of our services, including letter typing, booking outpatient appointments, booking elective surgery and other administrative tasks. You will need to have good communication skills, be organised and have the ability to work as part of a team. Hours will be based during core hours (8-6pm) Monday to Friday.

Person Specification

Qualifications, Knowledge and Experience

Essential Criteria

• Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard.
• Either Level 3 qualification in administration/customer service or equivalent experience; Or Vocational Level 2 qualification in administration/customer service or equivalent experience. Experience as an administrator or secretary in an organisation with a customer focused environment and able to use judgement to make decisions in order to solve problems/enquiries some of which are non-routine and not straight-forward.
• Knowledge and experience of secretarial or administrative procedures.
• Experience as an administrator or secretary in an organisation with a customer focused environment.

Desirable Criteria

• Knowledge of medical terminology.
• Courses/further study attended to demonstrate evidence of personal development.
• Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience.
• Diploma level qualification or an equivalent level of experience.
• Experience as a medical or patient services secretary linked to a clinical service or customer focused environment.
• Proficient in the use of all hospital computerised patient systems.
• Experience in understanding and analysing patient pathways.
• Knowledge of both local and national targets relating to RTT and cancer pathways.

Trust Values

Essential Criteria

• Patients First
• Always Improving
• Working Together