Patient Pathway Coordinator

NHS; Southampton; On-site; GBP 24,000 - 27,000; Part time

Job summary

A prominent healthcare provider in Southampton seeks a Patient Pathway Coordinator to efficiently manage patient appointments and related administrative tasks. This part-time role involves coordinating Fibro Scans and liaising with consultants to ensure optimal clinic operations. The ideal candidate will possess strong customer service skills, knowledge of medical terminology, and relevant qualifications in administration. Join us in providing exceptional care while enjoying a flexible working environment.

Qualifications

• Good standard of secondary education with literacy and numeracy skills to GCSE level or equivalent.
• Level 3 qualification in administration/customer service or equivalent experience.
• Experience as an administrator or secretary in a customer-focused environment.

Responsibilities

• Making appointments for Fibro Scans and setting up clinics.
• Managing clinic capacity in liaison with consultants.
• Requesting and tracking medical records.

Skills

Administrative skills

Customer service experience

Knowledge of medical terminology

Problem-solving ability

Attention to detail

Education

Level 3 qualification in administration

Diploma-level qualification or equivalent experience

Good standard of secondary education

Job description

Patient Pathway Coordinator

The closing date is 01 January 2026

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for detailed job description of the role.

Main duties of the job

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities’ section below. To understand the day‑to‑day responsibilities in more detail please read the full job description document attached.

About us

University Hospital Southampton is one of England’s largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI‑generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.

At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti‑racist, anti‑discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities and experiences to join us in building a healthcare community where everyone can belong, thrive and contribute.

Job responsibilities

We are pleased to offer this part‑time role that will be based at Royal South Hants Hospital. This is a brand new role, and there is scope for the right candidate to make this their own. Part of your role will be making appointments for Fibro Scans, setting up clinics in liaison with consultants, managing clinic capacity in liaison with consultants, requesting and tracking medical records, capturing and distributing clinic outcomes, ensuring follow‑up appointments and diagnostics are booked. Other specialty‑specific duties commensurate with the grade of this post will be agreed within individual specialties. We can be flexible with the working hours as long as this is during the day and Mon‑Fri.

Person Specification

Qualifications, knowledge and experience

• Good standard of secondary education with literacy and numeracy skills demonstrable to GCSE pass level or equivalent standard.
• Either Level 3 qualification in administration/customer service or equivalent experience; or Vocational Level 2 qualification in administration/customer service or an equivalent level of experience.
• Experience as an administrator or secretary in an organisation with a customer‑focused environment and the ability to use judgement to make decisions in order to solve problems/enquiries, some of which are non‑routine and not straight‑forward.
• Knowledge and experience of secretarial or administrative procedures.
• Knowledge of medical terminology.
• Courses/further study attended to demonstrate evidence of personal development.
• Vocational Level 3 qualification in administration/word processing/typing or an equivalent level of experience.
• Diploma‑level qualification or an equivalent level of experience.
• Experience as a medical or patient services secretary linked to a clinical service or customer‑focused environment.
• Proficient in the use of all hospital computerised patient systems.
• Experience in understanding and analysing patient pathways.
• Knowledge of both local and national targets relating to RTT and cancer pathways.

Trust Values

• Working Together
• Always Improving

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission to be made for Disclosure to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital Southampton NHS Trust

£24,937 to £26,598 a year (Per annum - Pro rata)