Customer Service à Grande-Bretagne

Ref: 4280FC

Company Profile

A well-established British supplier providing a range of high-quality products within the printable media industry.

French speaking Customer Service Advisor – Location: Coalville – Hybrid work with 3 to 4 days a week in the office – Salary: up to £38,000 per annum (depending on experience) – Ref: 4280FC

• Handle inbound customer enquiries via email and phone delivering exceptional service at all times
• Assist the Sales team with quotes, order tracking, and customer updates
• Accurately process customer orders in a timely manner using our internal systems
• Liaise with transport companies and warehouses to arrange and track deliveries, resolve issues, and ensure timely dispatch
• Organise transport and logistics for both domestic and international shipments
• Assist the finance team with credit control activities, such as resolving invoice queries or following up on outstanding payments
• Proactively identify and resolve customer issues to ensure satisfaction and retention

• Fluent in French (written and spoken) essential
• Customer service or sales support experience required
• Excellent communication skills with a confident and dynamic attitude
• Organised with multitasking abilities
• Good IT skills and experience with CRM system

Up to £38,000 per annum (depending on experience)