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Customer Service jobs in United Kingdom

Community Delivery Manager

Community Delivery Manager
JR United Kingdom
Carlisle
GBP 30,000 - 45,000
Urgently required
Today
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Community Delivery Manager

Community Delivery Manager
JR United Kingdom
Southampton
GBP 30,000 - 45,000
Urgently required
Today

Community Delivery Manager

Community Delivery Manager
Evri
Chichester
GBP 35,000 - 50,000
Urgently required
Yesterday

Community Delivery Manager

Community Delivery Manager
Evri
Basildon
GBP 30,000 - 40,000
Urgently required
2 days ago

Customer Contact Centre Executive

Customer Contact Centre Executive
Daikin UK
West Midlands Combined Authority
GBP 25,000 - 30,000
Urgently required
Today
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Customer Relations Officer - Complaints

Customer Relations Officer - Complaints
Barclays
Northampton
GBP 25,000 - 35,000
Urgently required
Today

Restaurant Shift / Floor Manager

Restaurant Shift / Floor Manager
Tim Hortons UK & Ireland Ltd.
Belfast
GBP 40,000 - 60,000
Urgently required
Yesterday

Customer Policy Lead

Customer Policy Lead
Ofwat
West Midlands Combined Authority
GBP 45,000 - 60,000
Urgently required
2 days ago
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Fabric Engineer

Fabric Engineer
Smart Managed Solutions
London
GBP 30,000 - 40,000
Urgently required
2 days ago

Miu Miu Senior Client Advisor RTW, Harrods

Miu Miu Senior Client Advisor RTW, Harrods
PRADA
London
GBP 25,000 - 35,000
Urgently required
Today

IT Support Consultant

IT Support Consultant
Wealth Enhancement Group
Richmond
Remote
GBP 35,000 - 50,000
Urgently required
Today

IT Support Consultant

IT Support Consultant
Wealth Enhancement Group
United Kingdom
Remote
GBP 30,000 - 45,000
Urgently required
Today

IT Support Consultant

IT Support Consultant
Wealth Enhancement Group
Stoke-on-Trent
Remote
GBP 30,000 - 45,000
Urgently required
Today

MIU MIU Client Advisor RTW, Selfridges

MIU MIU Client Advisor RTW, Selfridges
Miu Miu
London
GBP 25,000 - 40,000
Urgently required
Today

Miu Miu Client Advisor RTW, Selfridges

Miu Miu Client Advisor RTW, Selfridges
PRADA
London
GBP 25,000 - 40,000
Urgently required
Today

MIU MIU Client Advisor RTW, Bond Street

MIU MIU Client Advisor RTW, Bond Street
PradaGroup
London
GBP 25,000 - 35,000
Urgently required
Yesterday

MIU MIU Senior Client Advisor RTW, Harrods

MIU MIU Senior Client Advisor RTW, Harrods
PradaGroup
London
GBP 25,000 - 35,000
Urgently required
Yesterday

MIU MIU Senior Client Advisor RTW, Harrods

MIU MIU Senior Client Advisor RTW, Harrods
Miu Miu
London
GBP 25,000 - 40,000
Urgently required
Yesterday

MIU MIU Client Advisor RTW, Bond Street

MIU MIU Client Advisor RTW, Bond Street
Miu Miu
London
GBP 25,000 - 35,000
Urgently required
Yesterday

MIU MIU Client Advisor RTW, Selfridges

MIU MIU Client Advisor RTW, Selfridges
PRADA
London
GBP 25,000 - 40,000
Urgently required
Yesterday

Developer Account Manager

Developer Account Manager
Anglian Water Services
Lincoln
GBP 60,000
Urgently required
2 days ago

Operations Manager

Operations Manager
Lord Search & Selection
Ware
GBP 45,000 - 60,000
Urgently required
2 days ago

Customer Service Representative

Customer Service Representative
The Granite Group
Little Altcar
GBP 25,000 - 28,000
Urgently required
2 days ago

MINI Sales Executive

MINI Sales Executive
Sytner Group
West Midlands Combined Authority
GBP 20,000 - 45,000
Urgently required
Today

Project Technician

Project Technician
Northumbrian Water
Sunderland
GBP 34,000 - 41,000
Urgently required
Today

Top job titles:

Nhs jobsAdministration jobsWork From Home jobsWarehouse jobsPart Time jobsCustomer Care Advisor jobsRemote jobsBusiness Analyst jobsProject Manger jobsSoftware Developer jobs

Top companies:

Jobs at NhsJobs at TescoJobs at AsdaJobs at AmazonJobs at GuardianJobs at Marks And SpencerJobs at Royal MailJobs at WmJobs at McdonaldsJobs at Morrisons

Top cities:

Jobs in LondonJobs in ManchesterJobs in BirminghamJobs in LeedsJobs in BristolJobs in GlasgowJobs in EdinburghJobs in BelfastJobs in LiverpoolJobs in Nottingham

Similar jobs:

Customer Care Advisor jobsAssistant Customer Service jobsCustomer Care Assistant jobsCustomer Service Assistant jobsRemote Customer Service jobsCustomer Care Manager jobsCustomer Service Manager jobsService Desk jobsField Service Engineer jobsFinancial Services jobs

Community Delivery Manager

Be among the first applicants.
JR United Kingdom
Carlisle
GBP 30,000 - 45,000
Be among the first applicants.
Today
Job description

Social network you want to login/join with:

We are looking for a Community Delivery Manager to join us on a 6 month Fixed Term Contract.

We have an exciting opportunity for a Community Delivery Manager to join our evolving team. Were always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day.

The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the engagement of self-employed and SE+ couriers. This role drives continuous performance through successful capacity management and round coverage.

With fantastic growth and success over past years, its time to shape our future. At Evri we are all about our people, our planet and our communities.

Our refreshed values are important to us; Do the right Thing, Celebrate Cost Leadership, Be Dynamic and Deliver for Customers. Our Evri people are what set us apart.

We are looking for individuals to come and join the Evri family that share our passion and drive to delight our Customers.

Could that person be you?

You will be accountable for:

Continuous Improvement using key reports and MI to drive service improvement with self-employed and SE+ couriers in the final mile of the parcel journey.

Measuring and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims / Enquiries and End of Life that ensure customer and client satisfaction.

Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention.

Capacity Management, namely ensuring the successful coverage of rounds through the interviewing, selecting and onboarding of couriers.

Building up courier and round coverage to minimise business risk and ensure that all requirements are continually met.

Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction.

Cost leadership and driving financial control through cost control of courier fees and ad-hoc payments and asset management.

Ensure the timely resolution of customer concerns by working with self-employed couriers and customer service agents to improve customer satisfaction and experience.

Responsible for managing the relationship with the delivery unit to ensure a high quality of service is delivered to both couriers and customers.

Ensuring safe Health and Safety practices are in place and any failure to adhere to Code of Conduct is identified and resolved in a timely manner.

To be successful in this role you will require the following

Qualifications:

?Current UK Driving licence

Knowledge & Experience:

Previous experience of coaching, supporting and motivating colleagues

Problem solving and planning effective contingencies and solutions

Technical & People Skills:

Customer Focused approach

Ability to adapt to different styles and behaviours

What can we offer you?

We offer an excellent remuneration package with fantastic opportunities for progression, learning and development.

This is a fantastic opportunity to be part of an exciting, forward-thinking business. Do you have the experience, drive and dedication to make your mark within our business?

If so come and join us in our exciting operation to deliver a fantastic parcel experience to our customers for our clients Evri day!

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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