Admin Assistant/Call Handler

Adecco; Lincoln; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment agency in Lincoln is looking for a Call Handler for a temporary 12-week assignment. This role involves delivering exceptional telephone support, coordinating appointments, and maintaining accurate information. Ideal candidates will have customer service experience and be proficient in Microsoft Office. The position is suited for someone who thrives in a fast-paced environment and is motivated to provide outstanding service. It's a great opportunity to be part of a supportive team and make a positive impact on clients' experiences.

Qualifications

• Customer service or office-based experience.
• Comfortable working in a busy, fast-paced environment.
• Confident using Microsoft Office, especially Excel and Outlook.

Responsibilities

• Deliver exceptional telephone support and handle queries.
• Coordinating and managing appointments.
• Maintaining accurate information on internal systems.
• Supporting daily office operations and providing reception cover.
• Assisting with onboarding and guidance of new team members.

Skills

Excellent verbal communication

Strong customer care approach

High attention to detail and accuracy

Ability to prioritise tasks and use initiative

Flexible, adaptable and calm under pressure

Tools

Microsoft Office

Job description

Call Handler - Temporary 12‑Week Assignment ⭐

📍 Location: Lincoln
💷 Pay Rate: £12.21 per hour
🗓 Assignment Type: Temporary - 12 Weeks

Are you an organised, confident communicator who enjoys helping people and keeping operations running smoothly? We're looking for a Call Handler to join a busy and supportive team in Lincoln. This role is perfect for someone who thrives in a fast‑paced environment, enjoys solving problems, and takes pride in delivering outstanding customer service.

🌟 What You'll Be Doing

• 📞 Delivering Exceptional Telephone Support - Providing a professional, friendly and understanding service; Handling queries, appointment changes, cancellations and general information requests; Communicating clearly with callers and internal colleagues.
• 📅 Coordinating & Managing Appointments - Scheduling routine and priority appointments; Tracking individuals through their booking journey; Helping prevent delays by keeping workflows organised and up-to-date.
• 🗂 Maintaining Accurate Information - Updating records on internal systems; Ensuring data is accurate, timely and compliant with internal guidelines; Following booking rules, processes and timelines.
• 🏢 Supporting Daily Office Operations - Providing reception cover when needed; Sorting mail, photocopying, filing and general admin duties; Assisting with onsite enquiries and resolving issues when possible.
• 👥 Team Support & Training - Assisting with the onboarding and guidance of new team members; Collaborating effectively with colleagues across departments; Suggesting and contributing to service improvements.

💼 What We're Looking For

✨ Experience

• Customer service or office‑based experience
• Comfortable working in a busy, fast‑paced environment
• Confident using Microsoft Office, especially Excel and Outlook

✨ Skills & Qualities

• Excellent verbal communication
• Strong customer care approach
• High attention to detail and accuracy
• Ability to prioritise tasks and use initiative
• Flexible, adaptable and calm under pressure

🌈 You'll Be Great in This Role If You Are:

• Friendly, supportive and customer‑focused
• Able to handle fast‑paced telephone work
• Organised and proactive
• Approachable and professional
• Motivated to deliver high‑quality service

📌 Additional Information

• Working at a computer for extended periods
• Handling high volumes of calls daily
• Occasional exposure to challenging or emotional conversations
• Potential travel to other local sites for meetings or training

⭐ Why This Role Matters

You will play a key role in ensuring people receive timely communication, clear information and a positive, supportive experience throughout their booking journey. Your work truly makes a difference.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website