Customer Service jobs in Italy

INTERNAL APPLICANTS MUST APPLY VIA OPPORTUNITY MARKETPLACE AND COMPLETE THEIR SKILLS AND QUALIFICATIONS EITHER VIA THE ME TAB ON FUSION PRIOR TO STARTING THE APPLICATION FORM OR BY CLICKING ON THE LINK AS PART OF THE APPLICATION PROCESS IN THE SECTION OF THE FORM TITLED “REVIEW SKILLS AND QUALIFICATIONS”

An excellent opportunity has arisen for an experienced individual to join the Housing Services team in the Hamilton area.

As a Housing Officer you will be responsible for delivering a wide range of housing services to our customers therefore, you should have similar experience of working within a housing related environment and have an understanding of current issues and legislation in relation to homelessness, allocations, estate management, rent recovery and dealing with anti- social behaviour.

Excellent IT skills are required as well asthe ability to organise and prioritise workload in an effective way and to respond and adapt to changing priorities required in delivering a quality service.You should possess excellent communication skills and have the ability to liaise effectively with a variety of agencies.

You will beeligible to participate inSouth Lanarkshire Council'sCar Pool Scheme as it would be advantageous to have access to a vehicle for business purposes if required to travel to alternative locations.

When completing the application process please ensure that you cover the following areas:

• Please provide evidence of your experience and achievements in the five specific behaviours framework. 'Efficient, Flexible, Leading, Working with Others and Performing’.
• Please explain your experience of working in a reactive role managing your own caseload.
• Please explain what experience you have of dealing with vulnerable people.
• South Lanarkshire Council are committed to delivering excellent customer service. Please describe how you would ascertain and manage client expectations, while still delivering excellent customer service.

Please note we do not accept CVs, any submitted will be disregarded. If you require to submit additional information to support your application, please upload this under supporting documents.

Please apply online -All correspondence will be via your email address.

Legislative Information

This post is excepted in terms of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 2003.

This post is considered Regulated Work with adults, under the Protection of Vulnerable Groups (Scotland) Act, 2007. Therefore, it is an offence to apply if you are barred from working with adults.

Preferred candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to a formal offer of employment being made.

Candidates should be able to detail any gaps in employment and provide a foreign police check where applicable for any periods living or working abroad.

Equal Opportunities and Armed Forces Community Covenant

South Lanarkshire Council is an Equal Opportunities employer and encourages applications from all members of the community. As a user of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum competency/behaviour requirements for the position.

South Lanarkshire Council is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview who meet the minimum requirements for the position.

As an employee of South Lanarkshire Council you would also receive a wide range of benefits including:

• Enrolment in award winning local government pension scheme
• Up to 33 days annual leave
• Public holiday entitlement (up to 10 days)
• Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave.
• Employee Discounts – including discounts at the cinema.
• Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)

South Lanarkshire Council have signed up to the Chartered Institute of Housing Scotland’s, Housing Professional Commitment.

This commitment underlines the importance that we have always placed on developing our housing and homelessness teams to ensure they have the skills and knowledge they need to enable them to effectively carry out their roles and to develop professionally.