Customer Service Executive

Office Angels; Gloucester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A payroll services provider in Gloucester is seeking a Customer Service Payroll Executive. This role involves data entry, processing timesheets, and providing excellent customer service to contractors and agencies. The ideal candidate will have strong customer service skills and a good understanding of Microsoft Office, particularly Excel. The company offers a competitive holiday package, hybrid working after probation, and professional development opportunities in a friendly and collaborative environment.

Benefits

Competitive holiday package: 22 days + bank holidays, increasing to 25 days

Hybrid working after probation

Free on-site gym access

Professional training opportunities

Qualifications

• Strong customer service awareness and proactive attitude.
• Excellent written and verbal communication skills.
• Ability to handle payroll queries and provide reports.

Responsibilities

• Data entry and submission of timesheets for contractors.
• Process expense claims in compliance with HMRC rules.
• Provide excellent multi-channel customer service.

Skills

Customer service awareness

Communication skills

Microsoft Excel

Tools

Microsoft Office

Job description

Customer Service Payroll Executive

Location: Bristol City Centre

Full-time, 37.5 hours per week, Monday-Friday 9am-5:30pm

About Us

We are a leading provider of payroll, HR, and contract administration services to recruitment companies and temporary workers across the UK. With a proven track record of growth, we've earned a reputation for outstanding customer service and efficient back‑office operations that keep our clients and contractors supported every step of the way. We proudly partner with hundreds of recruitment agencies nationwide and are the preferred supplier for many of them.

The Opportunity

As part of our ongoing expansion, we’re looking for a Payroll Executive to join the Operations Team within our busy Payroll department. This team plays a central role in preparing and running payrolls, managing payments for our contractor clients, and providing exceptional service to both contractors and agencies.

If you thrive in a fast‑paced environment, enjoy working with numbers, and take pride in accuracy, this is your chance to build a rewarding career in a growing company. You’ll benefit from comprehensive in‑house training, hands‑on experience, and the opportunity to develop your expertise in contractor payroll management.

Due to continued business expansion, we are looking to recruit into our growing Payroll Team. The role we are hiring for will be for the Customer Service part of the team.

What you’ll be doing

We are looking for someone with strong customer service awareness. The candidate should be able to work in a professional, focused and proactive manner, with excellent written and verbal communication skills. A friendly and professional telephone manner will be essential for this role. A strong understanding of Microsoft Office including Excel is also preferred. Comprehensive training will be provided to ensure a thorough understanding of the umbrella payroll processes, starting with data entry, processing timesheets and processing expense claims.

Responsibilities

• Data entry, raising invoices, submission of timesheets on behalf of contractors/agencies
• Processing expense claims ensuring compliance with HMRC rules and company policies
• Understanding and processing both Auto‑Enrolment Workplace and Private Pension queries
• Learning about the running of the payroll
• Providing payroll reports and documentation for contractors
• Learning about PAYE deductions and assisting contractors with payslip queries
• Providing excellent multi‑channel customer service to contractors and agencies on payroll and pension queries via telephone (minimum 60 calls per week), email and webchat

Why Join Us?

• Competitive holiday package: 22 days + bank holidays, increasing to 25 days with service
• Hybrid working after probation (up to 2 days WFH per week)
• Free on‑site gym access
• Professional training and career development opportunities
• A friendly, supportive, and collaborative workplace culture

Office Angels is an employment agency and business. We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.