Customer Service Executive

First Recruitment Services; Hove; On-site; GBP 60,000 - 80,000; Full time

Job summary

A customer service recruitment agency in Hove is seeking a Customer Service Executive to join their growing team. This full-time temporary position offers an hourly pay of £13.05, with working hours from Monday to Friday and one Saturday a month. Successful candidates will be responsible for providing exceptional customer service through various channels, managing orders, and resolving customer issues effectively. A passion for customer service and strong communication skills are essential for this role.

Qualifications

• 1+ years in an administrative or customer service role.
• Experience in home interiors, window coverings, or online retail is a bonus.
• Strong interpersonal skills required.

Responsibilities

• Provide world-class customer service via various channels.
• Use order management system to manage customer orders.
• Resolve delivery and design issues professionally.

Skills

Customer service

Communication

Team collaboration

Problem-solving

Job description

Customer Service Executive

Are you passionate about delivering exceptional customer service? Join our growing team and work with our homegrown e‑commerce brands, helping customers with their DIY shutter orders. You'll be part of a small, dedicated team reporting directly to our Customer Experience Supervisor.

This is a full‑time temporary position with the potential to become permanent for the successful candidate. The hourly pay rate for this role is £13.05 per hour. Working hours are Monday to Friday 9:00 am – 5:30 pm and one Saturday per month 10:00 am – 4:00 pm (rota basis).

Key Responsibilities

• Provide world‑class customer service via phone, email, social media, and live chat.
• Ensure customers are supported efficiently and effectively at every touchpoint.
• Offer expert technical advice before purchase to build customer confidence.
• Use our bespoke order management system to check and confirm orders, suggesting ways to maximise satisfaction.
• Liaise with manufacturers and customers to resolve queries and finalise technical drawings.
• Manage shipping and delivery data through our CRM.
• Resolve delivery, damage, or design issues quickly and professionally.

Essential Skills & Attributes

• A passion for customer service and helping people.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Positive, hardworking attitude.
• Comfortable working with numbers and metric measurements.

Preferred Experience

• 1+ years in an administrative or customer service role.
• Experience in home interiors, window coverings, or online retail is a bonus (but not essential).