Transport Planner / Customer Service Coordinator

HR Employment Bureau Redditch; Redditch; On-site; GBP 27,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a Transport Planner / Customer Service Coordinator in Redditch. The role involves early-morning transport planning and providing customer service. Ideal candidates will have at least one year of experience in transport planning and knowledge of pallet networks. Strong IT, communication, and problem-solving skills are essential. The position offers a salary between £27,000 and £30,000 per annum with working hours from 6:00am to 3:00pm, Monday to Friday.

Qualifications

• Minimum 1 year of transport planning experience.
• Proven ability to maintain positive relationships with drivers and customers.
• Excellent problem-solving and organisational skills.

Responsibilities

• Plan and allocate pallets across vehicles.
• Ensure efficient routing and accurate load allocation.
• Respond to customer enquiries and resolve delivery issues.

Skills

Transport planning experience

Knowledge of pallet networks

Strong IT skills (TMS, Microsoft Office, email)

Problem-solving skills

Communication skills

Organisational skills

Ability to work under pressure

Job description

Transport Planner / Customer Service Coordinator

Location: Redditch

Hours: 6:00am - 3:00pm Monday to Friday

Salary: £27,000 - £30,000 per annum

HR Employment are currently recruiting for a Transport Planner/Customer Service Coordinator to join their client in Redditch, who are currently going through a period of growth.

This is a varied role combining early‑morning transport planning with customer service and support throughout the day. The ideal candidate will have at least one year of transport planning experience, knowledge of pallet networks, and a proven ability to build positive relationships with drivers and customers.

Previous skills and experience needed for the role:

• Minimum 1 year of transport planning experience.
• Previous experience working within pallet networks.
• Proven ability to maintain positive relationships with drivers and customers.
• Strong IT skills (TMS, Microsoft Office, email).
• Excellent problem‑solving, communication, and organisational skills.
• Ability to work under pressure in a fast‑paced environment.

Main duties for the role include:

Transport Planning (6am - 10am)

• Plan and allocate approx. #removed# pallets across 7-9 vehicles operating locally.
• Ensure efficient routing and accurate load allocation.
• Liaise with drivers to resolve delivery or collection issues.
• Maintain accurate operational records and system updates.

Customer Service (Post‑lunch focus)

• Respond to customer enquiries, providing ETAs, PODs, and resolving delivery issues promptly.
• Maintain high standards of professionalism and communication with all customers.
• Complete administrative tasks associated with planning and customer support.

If you are interested in our Transport Planner/Customer Service Coordinator role, then please APPLY NOW or call (phone number removed) and ask for Ben or Sophie.