Customer Service Advisor - Italian Speaking

Advancing People; Nottingham; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A recruitment company in Nottingham is looking for a dedicated Customer Service Advisor who is fluent in Italian. This full-time, permanent position offers an annual salary of £24,000 and comes with attractive benefits. The role involves delivering high-quality customer service to clients mainly in the Italian speaking markets, handling inquiries through phone, live chat, and email. The position allows for hybrid working, with 2 days in the office and 3 days remote each week.

Benefits

Attractive company benefits

Flexible working hours

Qualifications

• Fluent in Italian.
• Strong customer focus and professional approach.
• Excellent oral and written communication skills.

Responsibilities

• Deliver high quality customer service.
• Assist with new customer's inquiries.
• Process orders via various channels.

Skills

Fluent in Italian

Strong customer focus

Excellent communication skills

Ability to work in a team

Good computer skills

Positive attitude

Job description

Customer Service Advisor - Italian Speaking

Advancing People Multilingual are now recruiting for an Italian Speaking Customer Service Advisor / Account Coordinator on a hybrid basis - 2 days per week in Nottingham. (office right next to the train station)

As an Italian Speaking Account Coordinator / Customer Service Advisor it will be your responsibility to work with customers, primarily those based in the Italian speaking region and covering the Italian speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner.

The Role:

• Deliver high quality customer service
• Assist with new customer's enquiries
• Process orders received via the telephone, fax, e-mail or internet
• Be proactive in the area of Customer retention

The Person:

• Fluent in Italian
• Strong customer focus and professional approach
• Excellent communication skills, both oral and written
• Ability to work effectively as part of a team
• Good computer skills
• Positive "can do" attitude

This is a full time permanent role offering an annual salary of £24,000 + attractive company benefits.

Working typical office hours Monday - Friday.

The role offers flexibility to work from home / remote working.

2 days office based in Nottingham City Centre, 3 days remote each week.

If you are a fluent Italian speaker, with the ability to commute to Nottingham - APPLY NOW for a swift interview!!!

Advancing People Multilingual - The Recruitment Specialist

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.