Customer Service Administrator

Pertemps; Aldershot; On-site; GBP 25,000 - 30,000; Full time

Job summary

A well-established business in Aldershot is seeking a proactive Customer Service Administrator. This role involves handling customer enquiries and orders, updating customers on their order status, and ensuring timely follow-ups on complaints. The ideal candidate will bring customer service experience, strong communication, and organisational skills. The position offers a salary of up to £30,000, Monday to Friday hours, and a supportive team environment with plenty of opportunities for growth.

Benefits

Salary of up to £30,000 DOE

Training and development opportunities

Flexible working options

Family-friendly policies

Supportive team environment

Qualifications

• Previous experience in a customer service or administrative role.
• Confident and comfortable communicating over the phone.
• Strong attention to detail with good organisational skills.

Responsibilities

• Handle customer enquiries & orders via phone & email.
• Monitor & log customer complaints to ensure timely follow‑up.
• Update customers on order statuses and notify changes.

Skills

Customer service experience

Communication skills

Attention to detail

Organisational skills

Multitasking

Positive attitude

Job description

Customer Service Administrator

We are supporting a well‑established business in Aldershot in their search for a proactive and organised Customer Service Administrator to join their team. This is an excellent opportunity for someone with previous customer service experience who enjoys working in a fast‑paced, supportive environment.

Key Responsibilities:

• Handle customer enquiries & orders via phone & email
• Update customers on the status of their orders & notify them of any changes to delivery schedules
• Monitor & log customer complaints, ensuring timely follow‑up
• Accurately raise & process orders within the CRM system
• Support the wider team with general administrative tasks
• Work collaboratively across departments to ensure smooth customer journeys

What We’re Looking For:

• Previous experience in a customer service or administrative role
• Confident and comfortable communicating over the phone
• Strong attention to detail and good organisational skills
• Ability to multitask and manage a varied workload
• A proactive, positive attitude and willingness to support the wider team

What’s on Offer:

• Monday to Friday, 8.30am – 5.30pm
• Salary of up to £30,000 DOE
• Training and development opportunities
• Flexible working options
• Family‑friendly policies
• A supportive team environment with opportunity to grow

If you’re a motivated individual who thrives on delivering excellent customer service, we’d love to hear from you.