Administrator - Cath Lab and Cardiac Physiology

Betsi Cadwaladr University Health Board; Wales; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent health organization in Wales is seeking a detail-oriented Administrator to support diagnostic clinics. The successful candidate will excel in communication and organizational skills, handle sensitive patient information, and work flexibly within a busy team. Experience in a hospital environment is desirable but not required. Join us for a rewarding career with family-friendly benefits and a commitment to equality and diversity.

Benefits

Family-friendly benefits

Work-life balance policies

Commitment to equality and diversity

Qualifications

• Flexible approach to service needs and ability to prioritize workloads.
• Experience in providing first-class administration support.
• Desirable knowledge of working in a hospital environment.

Responsibilities

• Provide a professional administrative function for diagnostic clinics.
• Ensure patients are booked in line with access targets.
• Handle sensitive issues relating to cardiology as per guidelines.

Skills

Excellent communication skills

Interpersonal skills

Reception skills

Organizational skills

Ability to deal with sensitive matters

Education

Good standard of education

Job description

About this role

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Responsibilities

Working in a pressurised environment to provide a professional, accurate and prompt administrative function to facilitate the delivery of a professional efficient and effective booking service for a variety of diagnostic clinics.

Using own initiative in sometimes complex situations to ensure that patients are booked in line with local and national access targets.

Deal with sensitive and confidential issues relating to Cardiology issues affecting patients, the public and staff according to guidelines.

As a member of the Administration Team, a flexible approach to the post is essential to enable prioritising the different workloads and duties.

Excellent communication and interpersonal skills are required to carry out duties with tact, diplomacy and sensitivity, particularly where there are barriers to understanding. Make sound decisions and judgements using initiative and level of authority as agreed with Line Manager.

Knowledge and understanding of the structure, policies, management and operational procedures within the department and the Health Board as required in order to deal with internal and external enquiries in a competent and confident manner.

Candidate profile

As a part of this very busy team, the successful applicant is expected to be very flexible in approach to service needs, have a pleasant personality and a positive approach to their work. Excellent customer service and communication skills are required. An advanced level of reception skills along with the ability to deal with sensitive matters and highly confidential patient information. Applicants must also have a good standard of education, be adaptable and have good organisational skills. The post holder will be required to provide first class administration support to the department.

Previous knowledge of working within a hospital environment would be desirable, but not essential, as would the ability to speak Welsh. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Benefits

We also offer a number of family-friendly benefits, including work-life balance policies.

We are proud to welcome applicants under the "Disability Confident Employer" scheme.

We are committed to promoting equality and diversity.