Customer Service jobs in United Kingdom

CDDFT are one of the largest integrated care providers inEngland serving a population of around 650,000 people. Acute hospital servicesare provided at Darlington Memorial Hospital and University Hospital of NorthDurham and Bishop Auckland Hospital is a centre for planned care. Communityservices are provided from six community hospitals alongside eighty othercommunity based locations.

Synchronicity Care Limited (SCL) /CDD Servicesare a wholly owned subsidiary company of County Durham and Darlington NHSFoundation Trust (CDDFT). SCL/CDDServices provides a range of non-clinical Estates, Facilities and Procurementservices to CDDFT.

Summary of the Role:

The Catering Assistant role is to support both regenerationchefs and other catering assistants in the provision of a highly professionalcatering service within the retail services at University Hospital of NorthDurham, both within the Retail restaurant and Coffee Shop.

This role would be expected to follow the dutieslaid out by the Retail Service Supervisor in the day to day retail services toboth staff and visitor and to ensure that a high quality and cost effectiveservice at all times in a courteous manner.

SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is a separate legal body to CDDFT.

SCL offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:

• Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
• Night Shift Working Allowances (where appropriate)
• Bank Holiday Working Allowances (where appropriate)

Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only

To work under the direction of theRetail Services Supervisor/Manager and assist in the preparation of nutritiousand appetizing meals and snacks for staff and visitors, according to plannedmenu using specified recipes, methods and systems for cook chill catering to the highest possible standardsnutritional, temperature, quality, presentation, hygiene and safety andallergen regulations

To beinvolved in the preparation of all retail and buffet products, adheringstrictly to standard recipes, methods and production planning adhered to.

Ensurehigh standards of food quality from point of purchase to meal preparation,cooking and service, ensuring quality control process throughout.

Tooperate the electronic tills and the handling of cash

To workwithin the coffee shop outlet after full training with the barista stylemachines

To assistin temperature monitoring and recording of all produced meals/foodstuffs andfood storage equipment in accordance with standards as laid down in theCatering Departments Policies and Procedures and Hazard Analysis CriticalControlPoints(HACCP)

Assistwith receipt, quality assurance and stock control of goods received into theretail stores. Correct storage and security of goods, adhering to stockrotation practices in accordance with HACCP.

Assistin Hygiene Audits and Cleaning Schedules inspections for your area of work iscompleted weekly, liaising with the Retail Supervisor to ensure that anyremedial work is carried out.

To assistin the general cleaning of crockery and kitchen utensils using the dishwashingmachine and by hand when required.

To complywith cleaning schedules as specified

Todisplay a high standard of personal hygiene

Communication

Co-operatingwith other members of the Catering Teamto maintain and improve the present high standard of food service, for staffand visitors

To dealeffectively and courteously with colleagues, patients and staff throughout theorganisation and members of the public and to deal with customer complaints andconcerns with a high level of customer service and passing these onto yoursupervisor to deal with or for information

Human Resource Management

Attendall relevant training for specified role

Completionof Level 2 Food Safety beforecommencement

Attendstaff appraisals and performance reviews, ensuring that you have input in yourpersonal development plans to maximise your potential to meet the departmentand Trusts aims and objectives.

To ensurethat policies and procedures are followed and adhered to.

• Able to work with minimal supervision following set procedures.
• Flexible approach to work and adaptable to change

• Natural & enthusiastic staff member
• Knowledge of catering sector

• A good standard of literacy and numeracy (E)

• Effective interpersonal skills
• Customer care experience(E)
• Industry experience within catering services

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.