Customer Experience Advisor

Rendall & Rittner; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned property management company in Greater London is seeking a Customer Experience Advisor to deliver outstanding service through empathetic communication and problem-solving. This role offers excellent career growth, with benefits including private medical insurance, competitive salary, and a collaborative work environment. Join the team to make a positive impact and enhance customer satisfaction while enjoying a range of perks including 25 days holiday, pensions, and employee assistance programs.

Benefits

Private Medical Insurance

Life Assurance

Enhanced Maternity and Paternity leave

25 days holiday plus national holidays

Paid sabbaticals

Employee Assistance Programs

Qualifications

• You are a customer-focused individual who strives to make a positive impact on people’s lives.
• You have excellent communication skills, both over the phone and in writing.
• You're a problem solver, quick to think on your feet and come up with creative solutions.

Responsibilities

• Deliver outstanding customer service via phone and email, handling inquiries and resolving issues promptly.
• Maintain clear, empathetic communication, ensuring customers always feel heard and supported.
• Collaborate with team members, ensuring a seamless service experience for our customers.

Skills

Customer-focused

Excellent communication skills

Creative problem solver

Team collaboration

Job description

Reference Number

Ref21417

Employment Type

Full-Time

Salary

Competitive

Department

Property Management

Region

Central London

Closing Date

15 / 01 / 2026

Position

Customer Experience Advisor

Location

Head Office - Rendall & Rittner - 56 Duke of Wellington Avenue, Royal Arsenal, London, SE18 6SS

Working Hours

Monday – Friday, 37.5 hours per week (Shifts on a rotational basis between 8am – 8pm, including 1 in 4 Saturdays with a day off during the week)

Contract

Permanent with excellent career growth opportunities!

Why Rendall & Rittner

Award‑Winning: Join an established and celebrated company known for delivering first‑class property management services.

Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs.

Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness.

Competitive Compensation : Get rewarded with a competitive salary and discretionary bonuses.

Health and Well‑being: Benefit from Private Medical Insurance, Life Assurance and enhanced Maternity and Paternity leave.

Time Off : Enjoy 25 days of holiday plus national holidays.

Rest and Recuperation: Paid sabbaticals as a loyalty bonus.

Team Spirit: Be part of a collaborative work environment, where your team and relationships matter.

Pension Plan: Secure your future with the Rendall & Rittner Pension scheme.

Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work‑related matters.

What You'll Do

As a Customer Experience Advisor, you will :

• Deliver outstanding customer service via phone and email, handling inquiries and resolving issues promptly.
• Maintain clear, empathetic communication, ensuring customers always feel heard and supported.
• Think creatively to solve customer problems and prevent potential issues from escalating.
• Collaborate with team members, ensuring a seamless service experience for our customers.
• Stay up to date on Rendall & Rittner’s services, using feedback to improve and enhance the customer experience.
• Participate in training sessions, continuously learning and evolving your skills to better serve our customers.
• Show strong verbal and written communication skills to articulate clear solutions.

Who We're Looking For

• You are a customer‑focused individual who strives to make a positive impact on people’s lives.
• You have excellent communication skills, both over the phone and in writing.
• You're a problem solver, quick to think on your feet and come up with creative solutions.
• You thrive in a team environment, collaborating and sharing knowledge to achieve common goals.
• You’re passionate about providing a service that enhances satisfaction and builds lasting relationships.

How to Apply

Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights or visit our website for a full list of current openings. To get more details or answers to your questions, reach out to our friendly recruitment team at 020 7702 0701 and mention the reference number "Ref #LI-MS1."

Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period.

Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!