Administrator

Aston Group; Romford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-run business in Romford is seeking an efficient Administrator to support the team by handling various administrative tasks. Responsibilities include managing customer inquiries, allocating workloads, and ensuring data accuracy. Ideal candidates will have excellent customer service skills and be proficient in Microsoft Excel and Word. This role offers a competitive salary, generous holiday, and additional benefits. Candidates should be self-motivated with strong team collaboration skills.

Benefits

Competitive salary

24 days holiday per year

Pension contributions

Employee Assistance Programme

Health Cash Plan

Qualifications

• Excellent customer service skills; committed to customer satisfaction.
• Previous administration experience preferred, especially in a customer focused environment.
• Understanding of data principles and importance of confidentiality.

Responsibilities

• Deal with day-to-day enquiries from customers in a timely manner.
• Allocate workload to engineers and ensure data is recorded accurately.
• Process quotes, update jobs, and ensure compliance with policies.

Skills

Customer service skills

Self-motivated

Written & verbal communication skills

Attention to detail

Teamwork

Relationship building

Understanding data principles

Tools

Microsoft Excel

Microsoft Word

Job description

Salary And Benefits

• Competitive
• 24 days holiday per year
• Pension with 4% salary sacrifice scheme and employer contribution
• Death in Service benefit of 4 x salary
• Employee Assistance Programme
• Health Cash Plan
• Enhanced Family Friendly Policies
• Long Service Awards
• Additional holiday days based on length of service
• Cycle to work scheme

The Role

As our Administrator, you will be responsible for carrying out a full range of administrative tasks in an efficient and effective manner to support the team in achieving their targets and delivering a high standard of service.

You Will Be Expected To

• Deal with day-to-day telephone enquiries/issues from customers internally and externally, in a timely and professional manner. Sifting out any unwanted calls and ensuring all messages are passed to the relevant personnel.
• Promote an efficient and professional service to all customers and stakeholders, both internal and external maintaining a high standard of care and quality at all times.
• Daily allocation of workload to engineers.
• Communicate with other contractors to ensure provision of services and reports received in a timely fashion.
• Make appointments for a range of services.
• Ensure all data entry related Information is recorded and maintained accurately within the company’s Information Management Systems.
• Ensure all subcontractor documents and profiles are up to date with the Astons Centralised Information Management Systems (ACIMS).
• Raising remedial works following PPMS for invoicing purposes and submit to client.
• Investigate PPM issues, update master PPM spreadsheet and schedule.
• Review, track and monitor progress of works
• Processing quotes, updating and closing jobs, financial completion, ensuring all costs collated to enable submission to clients.
• To undertake typing of documents as required
• To ensure all policies and procedures are followed.
• To ensure all filing is kept up to date, to enable retrieval as and when required
• To assist other admin roles during busy periods/holidays
• Complete other tasks as required to fulfill the purpose of this role.

Working hours will be Monday to Friday, 08:00 am to 17:00 pm, and flexibility with working hours is essential as overtime will be required from time to time.

The Candidate

To be considered for our Administrator role, you will have the following skills and experience:

General

• Excellent customer service skills; committed to customer satisfaction
• Self-motivated, flexible and enthusiastic
• String written & verbal communication skills
• High attention to detail with a commitment to quality
• able to work as part of a team
• Ability to build and maintain positive relationships with colleagues and business partners
• Understanding of data principles and the importance for confidentiality.

Technical

• Proficient in Microsoft Excel and Word
• Computer literate
• Previous administration experience preferred, especially in a customer focused environment

If you feel you have the skills for the Administrator role, please apply now!

About Aston Group

We are an established, family run, privately owned, business that has been setting standards for efficiency, innovation and quality for over 60 years. We are passionate about providing an excellent service to our clients and stakeholders and pride ourselves on our quality of works and industry reputation. Our values are at the heart of everything we do; building trust, driving quality, delivering together and having respect. We take pride in our colleagues, supporting their hard work and dedication, enabling us to thrive as a team.

To find out more please visit https://astongroup.co.uk/

Our Commitment to Equal Opportunities

You don’t need to tick all the boxes! We invest heavily in learning and development to bridge any gaps.

Our commitment to building and maintaining a diverse, inclusive, and representative workforce is a priority. We encourage applications from people from all backgrounds and welcome you to join a team that celebrates individual cultures and identities.

If you have any accessibility needs that require any extra attention, please let us know.

For more information please visit https://astongroup.co.uk/careers/work-with-us