Reception Supervisor (nights)

Champneys Mottram Hall; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading wellbeing brand in the United Kingdom seeks a team leader to enhance customer service quality and manage front office operations. This role includes responsibilities from training staff to ensuring high guest satisfaction. Benefits include health and wellness incentives, discounted stays, and opportunities for professional growth. If you are passionate about delivering exceptional guest experiences, we invite you to apply and join our team.

Benefits

Health, Wellness and Wellbeing incentives

Digital fitness programmes

Champneys experiences

Employee Assistance Programme

Discounted stays for you, your friends and family

Complimentary Spa Day

50% discount on Champneys products

Discounted membership to health clubs

Professional Uniform

Responsibilities

• Assist with implementation of service standards for reception.
• Ensure service to guests is engaging and proactive.
• Review customer satisfaction levels and act on feedback.

Job description

Leading a small team, you will ensure that your colleagues are trained, confident and competent to deliver warm welcomes, lasting goodbyes, and everything in between. You will act a brand ambassador and ensure that your team deliver the highest levels of customer service and leave a lasting positive impression on our guests. Some Responsibilities include:

Responsibilities

• To assist with implementation of service standards for reception ensuring a high and consistent level of service is given to all guests.
• To assist with implementing training and coaching of the service standards to Front Office team.
• To ensure service to guests is engaging and proactive.
• To ensure that arrivals are managed smoothly, efficiently and with high levels of customer care and that the correct registration procedure is adhered to.
• To review customer satisfaction levels in Front Office and action issues from feedback promptly.
• To ensure current brand standards are delivered consistently e.g., Check-in / Check-out, Premier Guests, Arrival Procedures, and voucher sales.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Benefits

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Wellbeing podcasts
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our properties
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking [Hotels and Resorts only]
• Professional Uniform