Retail Catering Assistant

CDD Services (Synchronicity Care Ltd); North East; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare services provider in North East England is seeking a Catering Assistant to support food service operations at the University Hospital of North Durham. The role involves assisting in meal preparation, ensuring high standards of hygiene and food quality, operating tills, and providing excellent customer service. Candidates should possess a good standard of literacy and numeracy, along with effective interpersonal skills. Flexible working hours may apply.

Benefits

Access to pension scheme with employer contribution

Night Shift Working Allowances

Bank Holiday Working Allowances

Qualifications

• Ability to follow set procedures in meal preparation and service.
• Adaptability to changes in menu and workflow.
• Strong communication skills for customer interactions.

Responsibilities

• Assist in the preparation of meals and snacks according to planned menus.
• Maintain high standards of food quality and hygiene during service.
• Operate electronic tills and handle cash transactions.
• Participate in temperature monitoring and compliance with HACCP standards.
• Assist in stock control and cleaning schedules.

Skills

Ability to work with minimal supervision

Flexible approach to work

Effective interpersonal skills

Customer care experience

Education

Good standard of literacy and numeracy

Job description

CDDFT are one of the largest integrated care providers inEngland serving a population of around 650,000 people. Acute hospital servicesare provided at Darlington Memorial Hospital and University Hospital of NorthDurham and Bishop Auckland Hospital is a centre for planned care. Communityservices are provided from six community hospitals alongside eighty othercommunity based locations.

Synchronicity Care Limited (SCL) /CDD Servicesare a wholly owned subsidiary company of County Durham and Darlington NHSFoundation Trust (CDDFT). SCL/CDDServices provides a range of non-clinical Estates, Facilities and Procurementservices to CDDFT.

Main duties of the job

Summary of the Role:

The Catering Assistant role is to support both regenerationchefs and other catering assistants in the provision of a highly professionalcatering service within the retail services at University Hospital of NorthDurham, both within the Retail restaurant and Coffee Shop.

This role would be expected to follow the dutieslaid out by the Retail Service Supervisor in the day to day retail services toboth staff and visitor and to ensure that a high quality and cost effectiveservice at all times in a courteous manner.

About us

SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is a separate legal body to CDDFT.

SCL offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:

• Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
• Night Shift Working Allowances (where appropriate)
• Bank Holiday Working Allowances (where appropriate)

Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only

Job responsibilities

To work under the direction of theRetail Services Supervisor/Manager and assist in the preparation of nutritiousand appetizing meals and snacks for staff and visitors, according to plannedmenu using specified recipes, methods and systems for cook chill catering to the highest possible standardsnutritional, temperature, quality, presentation, hygiene and safety andallergen regulations

To beinvolved in the preparation of all retail and buffet products, adheringstrictly to standard recipes, methods and production planning adhered to.

Ensurehigh standards of food quality from point of purchase to meal preparation,cooking and service, ensuring quality control process throughout.

Tooperate the electronic tills and the handling of cash

To workwithin the coffee shop outlet after full training with the barista stylemachines

To assistin temperature monitoring and recording of all produced meals/foodstuffs andfood storage equipment in accordance with standards as laid down in theCatering Departments Policies and Procedures and Hazard Analysis CriticalControlPoints(HACCP)

Assistwith receipt, quality assurance and stock control of goods received into theretail stores. Correct storage and security of goods, adhering to stockrotation practices in accordance with HACCP.

Assistin Hygiene Audits and Cleaning Schedules inspections for your area of work iscompleted weekly, liaising with the Retail Supervisor to ensure that anyremedial work is carried out.

To assistin the general cleaning of crockery and kitchen utensils using the dishwashingmachine and by hand when required.

To complywith cleaning schedules as specified

Todisplay a high standard of personal hygiene

Communication

Co-operatingwith other members of the Catering Teamto maintain and improve the present high standard of food service, for staffand visitors

To dealeffectively and courteously with colleagues, patients and staff throughout theorganisation and members of the public and to deal with customer complaints andconcerns with a high level of customer service and passing these onto yoursupervisor to deal with or for information

Human Resource Management

Attendall relevant training for specified role

Completionof Level 2 Food Safety beforecommencement

Attendstaff appraisals and performance reviews, ensuring that you have input in yourpersonal development plans to maximise your potential to meet the departmentand Trusts aims and objectives.

To ensurethat policies and procedures are followed and adhered to.

Person Specification

Special Skills and Knowledge

• Able to work with minimal supervision following set procedures.
• Flexible approach to work and adaptable to change

Special Requirements

• Natural & enthusiastic staff member
• Knowledge of catering sector

Qualifications

• A good standard of literacy and numeracy (E)

Experience

• Effective interpersonal skills
• Customer care experience(E)
• Industry experience within catering services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.