Customer Service Officer

AMA Group; Welshpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive service provider in Welshpool seeks a Customer Service Officer to be the first point of contact for customers. You'll provide information about repairs and ensure a friendly environment, aiming for positive customer experiences. The role requires prior customer service experience, high attention to detail, and strong organizational skills. Join a supportive team with career development opportunities and various employee incentives, while enjoying a structured Monday to Friday schedule.

Benefits

Staff discounts

Career development and training

Flexible rostering

Free lunch once a week

Referral bonus up to $2000

Incentive programs including team events

Qualifications

• Previous experience in a customer facing, fast paced environment.
• Striving for a positive customer experience in every interaction.
• Exceptional organizational skills.

Responsibilities

• First point of contact for customers providing information about repairs.
• Ensure a friendly customer environment.
• Manage customer interactions and address concerns.

Skills

Customer service skills

Attention to detail

Time management

Teamwork

Job description

Capital SMART is still leading the way in small to medium accident repair technology!We’re proud of our strong partnerships and growth that continues to be enabled by our 1600 + team members across Australia and New Zealand.We maintain our focus on innovation and seek to positively influence the industry.

Join us and you’ll be provided with uniforms, training, career development, ongoing support, staff discounts, flexible rostering and regular incentive programs.

Together We Do It Right!

About the role:

Here' an exciting opportunity for a Customer Service Officer to join the team in Welshpool. This role is Monday to Friday from 8.00 am to 4.00 pm, daily (38 hours per week).

You will be the first point of contact for our customers, providing up-to-date information about their repairs and instilling confidence that the customer has left their car in very capable hands.In addition to that, this role will include (but not be limited to):

• Ensuring the environment is always customer friendly.
• Checking in all customers as they present for their assessment.
• Providing a caring and professional service during all customer interactions.
• Managing the customer return to collect vehicle once repairs are completed and addressing any concerns.

Does this sound like you?

• Have previous experience in a customer facing, fast paced environment
• Strive to achieve a positive customer experience in every interaction
• Have high attention to detail
• Be organised and has exceptional time management skills
• Build rapport in person as well as over the phone
• Work well in a team
• Site initiated incentives, including BBQ lunches, gift cards, team dinners and events, end of year XMAS function, annual cash awards for our best performing individuals and teams.
• Career development and training, including I-Car training and assessment for Panel and Paint technicians.
• Referral bonus for recommending a friend to work with us - Up to $2000
• Annual performance-based reviews
• Free lunch once a week.
• Discounts on parts and tools.
• State of the art technology at your fingertips.
• The opportunity to access our facilities in order to complete repairs on your own vehicle.
• We promote from within, securing your future.
• Uniforms provided.
• More than 60 sites across Australia and New Zealand.
• Service awards.

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

Capital SMART is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.