Customer Service jobs in Großbritannien

Chunc Limited is a family run business and forms part of the HR Smith Group. We design, develop and manufacture a range of manual attendant-controlled wheelchairs in our factory based in Hereford. We offer indoor and outdoor mobility solutions for children and young adults with moderate to profound disabilities. Our highly adaptable chair designs are able to accommodate complex postural needs.

As a business, we strongly believe in investing in product design and supporting the British manufacturing industry. Being part of the HR Smith Group, Chunc is able to work alongside our aerospace manufacturing teams, drawing on their extensive engineering experience and machine and mould shop facilities. We pride ourselves on producing user friendly, stylish and highly adaptable seating solutions.

Committed to delivering excellent service, we are currently looking for a Seating Specialist who will be responsible for sales principally across South Wales and the South West of England. The role will involve collaborating with key customers on a quarterly basis throughout the covering regions.

We're looking for an enthusiastic individual to join our vibrant team, serving as a liaison between Chunc and clinical prescribers, all the way to end customers and their care support network. You will play a pivotal role in empowering vulnerable clients, enhancing the dignity of their everyday lives, providing posture support, and granting them the freedom to live life to the fullest. At Chunc, we prioritize our people, purpose, and passion. Our commitment lies in delivering exceptional service, prioritizing the needs of our customers above making a sale.

• Deliver business growth aligned with the business strategy in your territory.
• Complete demonstration/training sessions and presentations to groups of prescribers in principal routes to market.
• Conduct seating assessments within the assigned territory through home visits, day care facilities, schools, and hospitals.
• Strategically plan the territory and manage the schedule efficiently to facilitate client visits and assessments in a timely manner.
• Manage stock and company assets to consistently deliver professional service offering on every occasion.
• Prescription and commissioning of wheelchairs, postural support associated accessories to meet clients individual postural and mobility needs.
• Complete required administrative work, including following up quotes, recording assessment outcomes, maintaining pipeline tracker and reporting through CRM system.
• Continuously maintain and enhance existing customer relationships while also expanding the referral network through proactive efforts.
• Business development with existing customers as well as seeking new opportunities to grow.
• Deliver product and service that you would be proud to recommend to friends and family.
• Cross functional collaboration – collaborating with marketing, sales, production and engineering.
• Participation in product/service improvement programme, providing feedback to aid with product improvement and new product development.

• Prior experience in the field of complex rehabilitation, specialist seating prescription preferred, accompanied by a strong enthusiasm for continual learning.
• Compassion and empathy when interacting with vulnerable individuals in the community.
• Demonstrated capability to self-motivate, innovate, and solve problems to assist clients in reaching their mobility objectives and promoting independence.
• Proficient in working within time constraints and meeting tight deadlines.
• Strong written and oral communication abilities, coupled with adeptness in collaborating effectively within a team Environment.
• Proven organisational ability and exceptional customer service aptitude.
• Proficient in computer literacy, particularly in MS Word, Excel, and PowerPoint.
• A satisfactory Standard DBS check, and if applicable, clearance from the Barred List maintained by DBS, is mandatory.
• A significant amount of driving is required in this role in order to carry out wheelchair repairs and assessments at locations across the UK so a full clean driving licence is essential.

We have a positive, professional and welcoming environment; you will have the opportunity to work within a fully integrated multidisciplinary business. We offer good job security and stability with career development opportunities for the right candidate.

• Full time position.
• Hours are based on a 40-hour week, Monday to Friday 8 am till 4.30 pm with a 30-minute lunch break.
• It is expected that there will be overnight stays on a regular basis. No weekend, evening or bank holiday working.
• Salary commensurate with experience.
• Free internal and industry accredited training provided, as required.
• Opportunities to progress, promote internally and up skill.
• Flexibility around working location but sensible to territory, based from home location. This is to be discussed further at the interview stage.

• Free onsite parking.
• Free refreshments (tea and coffee).
• Casual dress.
• Company social events.
• Opportunity for company bonuses.
• Cost of living reviews carried out annually by the Directors.
• 20 days holiday plus bank holidays and your birthday off (to be taken any time in the year).
• Long service holiday accrual scheme where you gain 1 extra holiday day per year from 5-10 years’ service up to a maxi-mum of 26 days.
• Life Insurance Scheme – 3x annual salary.

If you are interested in this role, please email your CV, along with covering letter detailing why you’re the ideal candidate for this role, to recruitment@hrsmith.biz.