Energy Contract Officer - 12 month FTC

GREAT PLACES HOUSING ASSOCIATION; Wythenshawe; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A housing organization in Wythenshawe is seeking an Energy Contract Officer to ensure reliable energy supplies for communities. This role involves coordinating energy supply, metering, and billing, analyzing data to support service improvements, and managing technical and customer service functions. Ideal candidates will have strong analytical skills, attention to detail, and proficiency in Microsoft Office. Benefits include flexible working and comprehensive health schemes.

Benefits

Healthcare scheme

Flexible working options

26 days annual leave

Professional fees covered

Discounts on various purchases

Wellbeing initiatives

Qualifications

• Confident in Microsoft Office, particularly Excel.
• Good understanding of energy tariffs or heat network legislation.
• Strong analytical skills with the ability to identify discrepancies.

Responsibilities

• Investigate metering and billing issues with contractors.
• Ensure energy data is accurate and up to date.
• Analyse consumption trends to inform decisions.
• Liaise with stakeholders to resolve queries and manage installations.

Skills

Microsoft Office

Energy tariffs knowledge

Analytical skills

Attention to detail

Strong communication skills

Job description

Please note: This role will remain advertised for an extended period over the Christmas break. We will begin shortlisting in early January, with interviews taking place mid-January. We'll be in touch in the New Year!

Role Overview

As an Energy Contract Officer, you'll play a key role in ensuring our communities have reliable and efficient energy supplies. Working as part of the Energy and Heat Network Team, you will coordinate energy supply, metering, and billing for communal energy supplies, ensuring accuracy and compliance. You will support improvements in energy services through data analysis, trend monitoring, and proactive issue resolution. This role involves managing technical, administrative, and customer service functions across our portfolio, collaborating with internal teams and external partners to deliver exceptional service and service improvements.

What you'll be doing

• Investigate metering and billing issues with third‑party contractors.
• Collate and validate data for tariff setting and service charges.
• Ensure energy data is accurate, reliable, and up to date to support decision‑making.
• Analyse consumption trends and provide insights to inform performance and investment decisions.
• Support contract management and lead on changes or improvements where required.
• Support budget holders in annual service charge setting and variance analysis.
• Provide accurate, timely data for reporting and forecasting.
• Work with energy brokers to manage supply connections and obtain meter readings.
• Liaise with internal and external stakeholders to resolve queries and coordinate meter installations/upgrades.
• Use Energy Management Systems and broker software to monitor consumption and costs.
• Develop accurate datasets for energy supplies and consumption forecasts.
• Contribute to projects and initiatives that improve energy efficiency, processes and customer experience.

Qualifications & Skills

• Confident in Microsoft Office, including Excel.
• Knowledge of energy tariffs, billing, or heat network legislation.
• Understanding of service charge processes and compliance (desirable).
• Strong analytical skills with the ability to identify discrepancies and resolve issues.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in analysing data and producing clear reports to support decisions.
• Excellent attention to detail and accuracy in financial reporting.
• Strong communication skills for cross‑organisational collaboration.

What we need from you

• Methodical and detail‑oriented approach to work.
• Adaptable and confident in a reactive environment.
• Professional, inclusive, and respectful in all interactions.
• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing.
• A passion to advocate on behalf of people and communities.
• A commitment to work in partnership with others for the benefit of Great Places.
• A commitment to continuous learning and improvement.
• Ability to work flexibly and when needed outside normal working hours to ensure service continuity.
• An ability to work in uncertainty.

Benefits and Working Conditions

• WPA – Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members).
• Ways of Working – We offer some hybrid and flexible working.
• Annual leave – Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays.
• Reward & Recognition – You Count Rewards are individual rewards for going 'above & beyond'.
• Professional fees – The business pays the cost of one professional role related membership fee for each colleague.
• The Market Place – high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more.
• Wage Stream – You can access savings opportunities and early access to wages.
• Health and Wellbeing Initiatives – Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing.