Receptionist

Dr Kumar, Dr Taunk & Dr Kasliwal Brace Street Health Centre; Walsall; On-site; GBP 18,000 - 22,000; Full time

Job summary

A local healthcare practice in Walsall is seeking a friendly and reliable Receptionist to be the first point of contact for patients. The ideal candidate will manage appointments, handle enquiries, and maintain patient records while supporting clinical and administrative teams. Applicants should possess strong communication skills, basic IT proficiency, and experience in customer service or healthcare settings. Full training will be provided, ensuring a supportive and positive work environment.

Benefits

Full training provided

Supportive team culture

Opportunities for development

Qualifications

• Good standard of written and spoken English.
• Previous experience in working in an NHS environment.

Responsibilities

• Act as the first point of contact for patients, both in person and by telephone.
• Book, amend and cancel appointments in line with practice procedures.
• Signpost patients to the appropriate clinician or service.
• Maintain accurate patient records on the clinical system.

Skills

Good communication and interpersonal skills

Ability to work calmly and effectively in a busy environment

Basic IT skills and willingness to learn practice systems

Respect for confidentiality and patient privacy

Previous experience in a receptionist or customer-facing role

Familiarity with clinical systems (e.g. EMIS)

Education

GCSEs (or equivalent) in English and Maths

Relevant administrative or customer service training

Job description

We are looking for a friendly, organised and reliable Receptionist to join our GP practice team. This is a key front-of-house role, supporting patients and clinicians by ensuring appointments, enquiries and information are handled efficiently and respectfully. If you enjoy working with people, can stay calm under pressure and want to be part of a healthcare team making a real difference, this role could be right for you.

Main duties of the job

As a Receptionist, you will be the first point of contact for patients, both in person and over the phone. Your responsibilities will include booking and managing appointments, signposting patients to the appropriate service, handling enquiries, and maintaining accurate patient records in line with confidentiality and data protection requirements. You will support the smooth running of the practice by working closely with clinical and administrative colleagues, managing day-to-day tasks, and helping ensure patients receive a safe, respectful and efficient service. The role requires good communication skills, attention to detail, and the ability to prioritise tasks in a busy environment.

About us

We are a well-established NHS GP practice with a supportive, team-focused working culture. Our team includes GPs, nurses, healthcare professionals and administrative staff who work collaboratively to provide high-quality patient care. We value professionalism, kindness and mutual respect, and we are committed to creating a positive working environment where staff feel supported, trained and valued. Full training will be provided, and there are opportunities to develop skills within primary care.

Job responsibilities

Job Purpose

The Receptionist is responsible for providing a professional, courteous and efficient first point of contact for patients, visitors and external organisations. The role supports the safe and effective day-to-day running of the GP practice by managing appointments, handling enquiries and ensuring patient information is dealt with confidentially and accurately.

KeyResponsibilities

Patient contact and communication

• Act as the first point of contact for patients, both in person and by telephone
• Book, amend and cancel appointments in line with practice procedures
• Signpost patients to the appropriate clinician or service, including urgent and routine care
• Manage patient enquiries in a calm, respectful and professional manner, including challenging situations
• Maintain accurate patient records on the clinical system in line with data protection and confidentiality requirements
• Process repeat prescription requests in accordance with practice protocols
• Support clinical and administrative staff with day-to-day tasks as required
• Handle incoming and outgoing correspondence appropriately

Confidentiality and information governance

• Maintain strict confidentiality at all times in accordance with GDPR, NHS guidance and practice policies
• Ensure patient information is handled securely and only shared on a need-to-know basis

Safety and quality

• Be alert to safeguarding concerns and upscale appropriately in line with practice policy
• Support a safe environment by following health and safety procedures
• Contribute to a positive patient experience and uphold practice standards

Teamworking

• Work collaboratively with colleagues to ensure smooth practice operations
• Participate in training and team meetings as required
• Be flexible to support service needs, including covering colleagues when necessary

PersonSpecification

• Good communication and interpersonal skills
• Ability to work calmly and effectively in a busy environment
• Basic IT skills and willingness to learn practice systems
• Respect for confidentiality and patient privacy
• Previous experience in a receptionist or customer-facing role
• Experience of working in healthcare or an NHS setting
• Familiarity with clinical systems (e.g. EMIS)

Training and Development

Full training will be provided, including induction, system training and mandatory training relevant to the role. Ongoing support and development opportunities will be available.

Person Specification

Qualifications

• Good standard of written and spoken English
• Basic IT literacy skills (email, keyboard, ability to learn clinical systems)
• GCSEs (or equivalent) in English and Maths
• Relevant administrative or customer service training
• Previous experience in working in NHS environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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