Service Planner

ADP; Walton-on-Thames; On-site; GBP 30,000 - 40,000; Full time

Job summary

A national market leader in service operations is seeking a Service Planner to optimize deployment of engineers in Walton-on-Thames. The ideal candidate will have strong organizational skills, prior experience in scheduling, and excellent customer service ability. This role offers a competitive profit-sharing scheme, generous leave, and clear progression opportunities within a collaborative team. If you are ready to advance your career in a dynamic environment, apply today.

Benefits

Profit Share

25 days annual leave plus bank holidays

Company pension scheme

Medicash health incentive

Full training and ongoing development

Clear progression opportunities

Qualifications

• Previous experience as a Service Planner, Service Coordinator, or Scheduler.
• Ability to build productive working relationships with engineers and colleagues.
• Desirable but not essential: experience within automatic doors or similar field.
• Confidence in using planning systems effectively.

Responsibilities

• Plan and schedule engineers efficiently across the assigned region.
• Use route-planning tools to minimize travel time and improve efficiency.
• Respond promptly to customer inquiries and incoming calls.
• Prepare quotations for remedial works and planned preventative maintenance.
• Keep internal systems and client portals updated with accurate information.

Skills

Customer service skills

Geographical knowledge of the UK

IT skills

Job description

About this position

This position will support one of the company's busiest regions, ensuring engineers are effectively deployed and customers receive outstanding service. With strong company growth and a collaborative team culture, this is an ideal opportunity for someone looking to develop their career within service operations.

Responsibilities

• Efficiently plan and schedule engineers across the assigned region, ensuring work load is optimised and workloads are balanced.
• Use available route‑planning tools to minimise travel time and improve operational efficiency.
• Maintain a positive and solutions‑focused approach while working in a fast‑paced environment.
• Respond promptly to customer enquiries and incoming calls.
• Prepare quotations for remedial works and planned preventative maintenance (PPM).
• Keep internal systems and any client portals up to date with accurate information.

Qualifications

• Previous experience as a Service Planner, Service Co‑ordinator, Scheduler, or within a similar planning capacity.
• Strong customer service skills and the ability to build productive working relationships with engineers, colleagues, and external partners.
• Excellent geographical knowledge of the UK.
• Industry experience within automatic doors or similar field‑based service sectors is desirable, though not essential.
• Confident IT skills and the ability to use planning systems effectively.

Benefits

• Profit Share, equivalent to approximately one twelfth of annual salary, subject to company performance.
• 25 days annual leave plus bank holidays.
• Company pension scheme.
• Medicash health incentive.
• Full training and ongoing development.
• Clear progression opportunities within a well‑structured national planning team.

Working Hours

• Monday to Friday: either 8am – 5pm or 8:30am – 5.30pm (1‑hour lunch)
• 1 in 5 Saturdays: 8:30am – 4pm – flexible scheduling available through shift swaps

If you have the experience and ambition to thrive in this Service Planner role, we would love to hear from you. Apply today and take the next step in your career with a national market leader in entrance solutions.