Customer Services Coordinator

Spider Web Recruitment Ltd; Greater London; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading food importer and distributor in London is seeking a Customer Services & Operations Coordinator. The ideal candidate will have experience in customer service operations, ideally within the Food & Beverage or FMCG sectors. Responsibilities include managing customer orders, ensuring smooth delivery processes, and addressing client queries effectively. This role offers a competitive salary and opportunities for career growth in a vibrant company culture.

Benefits

Competitive salary

25 days holiday

Company pension scheme

Employee discounts and bonuses

Opportunities for career growth

Qualifications

• 3+ years of relevant experience in Customer Service or Operations.
• Strong written and verbal English communication skills.
• Experience in Food & Beverage, FMCG or similar sectors preferred.

Responsibilities

• Serve as the first contact for customers and ensure order intake.
• Process orders and ensure timely deliveries.
• Resolve delivery issues and manage customer complaints.
• Onboard new customers and provide product support.

Skills

Customer service skills

Organizational skills

Communication skills

Ability to learn quickly

Job description

Customer Services & Operations Coordinator (All Products) - This leading Greek importer and distributor of the finest Greek food and wine is looking for an experiencedCustomer Services & Operations Coordinator or someone with the ability to learn quickly to join their dynamic team based in Bermondsey, Southwark, London.

They are looking for someone who has worked in a similar business, importing European food and distributing to Restaurants, Hotels, Delis, Supermarkets and direct to Consumer with the relevant experience.

If you do not have this experience, but are passionate about quality food and wine, have a positive, resilient attitude and a proven ability to learn new products and skills and apply this knowledge quickly we want to hear from you.

About them:

They are on a mission to bring the finest Greek food and wine to the UK. Their success is built on 5 core values:

• Producers – the foundation of everything we do
• Excellence – In our products and services
• Respect – Fair treatment of producers, customers and the team
• Creativity – Encourage new ideas and fun
• Sustainability – Taking responsible for our impact on the planet

Fantastic company benefits include:

• Competitive Salary: £30,000 - £32,000 per annum
• Holiday: 25 days holiday (plus January 1, December 25, 26)
• Company pension scheme
• Employee extras such as: discount on products, performance related bonus (cash and share options), casual dress, opportunity for career growth in a fast-paced and exciting company

About the role:

The Customer Services & Operations Coordinator is the first point of contact for both wholesale and retail customers and a key link between Sales, Warehouse, Transport, Accounts and Technical teams. The role ensures orders are processed accurately, deliveries run smoothly, issues are resolved quickly and customers receive excellent service at every stage.

Key responsibilities:

• Customer contact and order intake
• Order processing and fulfilment
• Delivery issues, complaints and credits
• Product shortages and substitutions
• Delivery schedules and customer communications
• Sampling and product information support
• New customer onboarding

Ideally the successful candidate will have at least 3 years’ relevant experience within an SME in the UK, preferably in the Food & Beverage or FMCG industry.You will be self-motivated, energetic, and well organised. Excellent English written and verbal communication skills are a must. Experience of any of the following will be useful but not essential:

• Food, Drinks, or FMCG sector
• Working in/with Greece

Location and Hours

• Bermondsey, London (5-minute walk from Bermondsey tube station)
• Monday – Friday 8:30-17:30, full time, permanent position

If you're ready to contribute to an exciting business and share their passion for Greek cuisine, apply now!

Please note, Candidates must be authorised to work in the UK

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.

Additional keywords: Customer Service, Logistics, Operations, Coordinator, Food and Drink, Greek Produce, Inventory Management, Order Processing, Customer Liaison, Retail, Wholesale, Entry-Level Position

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