National Sales Negotiator

Keyline; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A national sales company seeks a National Sales Negotiator based in Leeds to enhance customer relationships and support sales processes. The candidate will manage customer enquiries, negotiate deals, and maintain product knowledge in the civils and drainage market. Strong communication skills and a proactive approach are essential for success in this role. This position focuses on delivering exceptional customer service while collaborating with a supportive sales team.

Qualifications

• Strong communication, interpersonal and customer service skills.
• Commercial awareness and confidence to make decisions independently.
• Motivated, energetic approach with prioritisation in a busy environment.
• Good negotiation skills and attention to detail.
• Basic knowledge of civils and drainage or willingness to learn.
• Comfort using IT systems and learning new technologies.

Responsibilities

• Build strong relationships with customers and external account managers.
• Manage enquiries from conversation to invoicing and ensure profitability.
• Use Saleshub and MI to manage quotations efficiently.
• Negotiate with suppliers to secure best outcomes.
• Resolve customer queries professionally and promptly.
• Keep product knowledge sharp, understand materials and price trends.
• Own personal development through training and hands-on experience.
• Ensure documentation and sales processes are completed accurately.

Skills

Strong communication skills

Interpersonal skills

Customer service skills

Negotiation skills

Commercial awareness

Job description

If you love building relationships, solving customer challenges and working at the heart of a fast-paced commercial sales operation, then this is a brilliant opportunity to make a real impact. Keyline is looking for a National Sales Negotiator to join our Leeds office and help us grow our presence across the civils and drainage market.

As part of our National Sales team, you’ll play a key role in shaping how we support customers, bringing together product knowledge, negotiation skills and a genuine passion for great service. This isn’t just about processing orders; it’s about being a trusted partner to our customers, using your insight and initiative to maximise every opportunity.

What you’ll be doing

• Build strong relationships with both customers and our external account managers, staying close to customer needs and opportunities.
• Manage enquiries from first conversation through to invoicing, identifying the right products, offering smart alternatives and ensuring each sale is as profitable as possible.
• Use Keyline tools such as Saleshub and MI to manage quotations efficiently and increase conversion rates.
• Negotiate with strategic suppliers to secure the best outcomes for customers and the business.
• Resolve customer queries in a timely, professional manner, supporting smooth payment and great customer experience.
• Keep your product and market knowledge sharp, understanding materials, price trends, stock availability and industry updates.
• Take ownership of your personal development, learning from colleagues, training and hands‑on experience.
• Ensure documentation, credit compliance and sales processes are completed accurately every time.

In short: you’ll be a go-to expert for customers and colleagues, helping drive the success of our National Sales function.

What you’ll bring

• Strong communication, interpersonal and customer service skills.
• Commercial awareness and the confidence to make decisions independently.
• A motivated, energetic approach with the ability to prioritise in a busy environment.
• Good negotiation skills and attention to detail.
• Basic knowledge of civils and drainage—or the willingness to learn.
• Comfort using IT systems and learning new technologies.

Most importantly, you’ll be someone who genuinely enjoys helping customers and wants to be part of a collaborative, supportive team.

What it’s like to work here

At Keyline, we’re a tight‑knit team that looks out for each other. Our National Sales Negotiators are at the heart of delivering a great customer experience, and you’ll be surrounded by people who want you to succeed.

We value individuals who bring drive, initiative and a willingness to go the extra mile, balanced with humility, respect and a collaborative spirit. If you like solving problems, learning new things and building lasting customer relationships, you’ll fit right in.

Ready to build your career with us?