Customer Care Advisor

Elvet Recruitment; Shap; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Customer Care Advisor in the Cumbria region to deliver exceptional customer service and support homebuyers from reservation to aftercare. Responsibilities include championing the customer journey and managing regional customer complaints. Candidates should have excellent relationship management skills, strong communication abilities, and ideally experience in the property or construction sector. This permanent position offers development opportunities and various benefits including a company pension and private medical insurance.

Benefits

Discretionary bonus scheme

Holiday buy-back scheme

Company pension

Private medical insurance

Health and wellbeing support

Life assurance

Employee share purchase plan

High street and retail discounts

Clear routes for career progression

Qualifications

• Excellent customer relationship management skills in both online and face-to-face contexts.
• Strong written and verbal communication skills, focusing on exceptional service delivery.
• Experience in a customer service role, ideally within the property or construction sector.

Responsibilities

• Championing the customer journey to support the client’s drive for 5-star service.
• Managing and administering regional customer complaints efficiently.
• Answering inbound customer calls and ensuring enquiries are responded to promptly.

Skills

Excellent customer relationship management skills

Strong written and verbal communication

IT literate, especially with Microsoft Office

Experience in customer service

Strong teamworking and interpersonal skills

Job description

Are you passionate about delivering exceptional customer service and creating a positive homeownership experience?

Elvet Recruitment is proud to be partnering with our client to recruit a Customer Care Advisor for the Cumbria region. This is a key role within a team committed to delivering a 5 customer experience, supporting homebuyers from reservation through to aftercare. You will work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure an efficient, quality-led service that meets both the customer s needs and the client s high service standards.

Our client builds thoughtfully designed homes for a wide range of buyers. As a Customer Care Advisor, your attention to detail, proactive approach, and dedication to outstanding service will be essential in ensuring customer satisfaction and supporting the regional team in delivering exceptional experiences.

You ll also benefit from ongoing professional development and training, helping you to thrive in your role and grow your career with the client.

What You ll Be Doing:

• Championing the customer journey to support the client s drive for 5 customer service
• Supporting regional sales, build, and wider teams to meet and exceed customer expectations
• Managing and administering regional customer complaints efficiently, ensuring compliance with the New Homes Quality Code (NHQC) and Consumer Code
• Answering inbound customer calls and ensuring enquiries are responded to within agreed SLA timescales
• Managing voicemail messages and the Customer Care email inbox efficiently
• Collaborating with the regional team to collate accurate information for detailed and informed customer communications
• Promoting a proactive, high-quality customer service culture across the region

What We re Looking For:

• Excellent customer relationship management skills in both online and face-to-face contexts
• Strong written and verbal communication skills, with a focus on delivering exceptional service
• IT literate, especially with Microsoft Office packages (Word, Excel, PowerPoint, Outlook)
• Experience in a customer service role, ideally within the property or construction sector
• Strong collaborative, teamworking, and interpersonal skills
• Understanding of the financial implications of building methods and sequences is advantageous
• Knowledge of the New Homes Quality Code and customer service best practices is desirable

Role Information:

• Mon- Thurs 8:30 5, Friday 8:30 - 4
• 26 days annual leave plus bank holidays
• Discretionary bonus scheme
• Holiday buy-back scheme
• Company pension
• Private medical insurance
• Health and wellbeing support through Healthshield
• Life assurance
• Employee share purchase plan
• High street and retail discounts
• Clear routes for career progression and development

This is a permanent position, and Elvet Recruitment Limited will be acting as an employment agency on behalf of our client.

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Please call Heather Sweetman at Elvet Recruitment to discuss the role in more detail.