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Résumé du poste
A leading employment business in London seeks a Senior Customer Service Advisor for a temporary full-time position, offering £16.37 per hour. In this role, you will provide advice on housing management issues, handle tenancy queries, and collaborate with teams to ensure efficient resolutions. Strong customer service skills are necessary. Interested candidates should email their CV referencing the job role.
Qualifications
- Experience in customer service roles.
- Ability to handle queries efficiently.
- Comfortable using software for managing interactions.
Responsabilités
- Provide advice on housing management issues.
- Triage housing advice queries appropriately.
- Collaborate with teams for positive outcomes.
Connaissances
Outils
Senior Customer Service Advisor needed Paying £16.37 per hr ref 5276754
Full time hours on a temporary basis
- Provide advice and guidance to customers via telephone and email on a wide range of housing management issues, including tenancy queries.
- Triage housing advice queries and complete duty referrals where appropriate.
- Use MRI Orchard to manage customer interactions and maintain accurate records.
- Ensure queries are resolved efficiently and in line with housing policies and procedures.
- Work collaboratively with internal teams and external partners to support positive outcomes for residents.
If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.
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