Customer Service Assistant jobs in United Kingdom

Sales Adviser – haart Cambridge. We’re on the lookout for an enthusiastic, self-motivated individual with excellent customer service skills to join our team as a Sales Adviser in Cambridge. This exciting role is all about identifying and pursuing new business opportunities – perfect for someone with a passion for sales and building relationships. As a Sales Adviser, you’ll play a key part in driving business development, expanding market share, and representing haart locally. If you’re ambitious and eager to make an impact, we’d love to hear from you! Be part of a supportive, ambitious, and high-performing team dedicated to your success and career progression. If you have a passion for sales, property, and delivering outstanding customer service, this is the perfect opportunity to grow and thrive in the property industry.

• £25000 basic salary
• Complete on target earnings of £42000 per year
• Additional commission scheme
• Access to company-wide incentive programmes.
• Full-time working hours: 8:30am to 6pm four weekdays per week, and 9am to 5pm every Saturday

• 30 days annual leave (includes bank holidays*)
• Enrolment at the Spicerhaart Learning & Development Centre
• Continued training as you grow and develop within your role
• Career progression opportunities
• Employee Assistance Programme (24/7 access to our confidential helpline)
• Eye care*
• Employee Referral Bonus
• Company Pension Scheme
• Personal ‘Talk Time’ with our CEOs
• Opportunity to earn a place in the CEO Exclusive Achievers Club
• Eligibility for our annual black tie Elevate Awards, in categories related to your role

Your journey as a Sales Adviser will begin with one week at the Spicerhaart Learning & Development Centre:

• Purpose-built training location
• Industry-leading training delivered through one-to-one and group sessions
• Day-to-day learning led by our industry experts
• Fully-paid hotel stay for the duration of your training at our Learning & Development Centre in Colchester, depending on travel time and distance
• An exciting second week at the L&D Centre within your first five-to-six weeks of employment.

• Ensuring that your daily/weekly/monthly business targets are always met.
• You will be the custodian of the Spicerhaart Ways for Valuation generation activities within the branch operation.
• Proactively communicate with all Valuation opportunities contained within our ROSIE software system through high levels of outbound call volumes ensuring that we are always keeping in touch.
• Ensuring that all call out campaigns targeted at properties for sale are fulfilled and that the ROSIE operating standards are maintained.
• Attend the Morning Meeting prepared with updates on the week’s valuation pipeline.
• Lead as the Canvassing Champion, implementing a structured door-knocking and zonal canvassing strategy in accordance with the Spicerhaart Way, tracking new listings, withdrawn properties, and opportunities to generate leads. Ensure that ROSIE is utilised appropriately to manage market leads effectively so that no lead is lost.
• Proactively engage in daily 1:1 meetings with your line manager to identify coaching and business development opportunities.
• Ensuring that all portal opportunities driven through Rightmove Opportunity Manager and On The Market Valuation Manager are effectively managed on a daily basis.
• Managing and responding to intranet leads daily.
• Using ROSIE appropriately to ensure that all Local Owner to Sell (LOTS) customers are communicated with frequently with relevant discussion always looking to close down the Valuation opportunity.
• Generate referral business through first class customer engagement.
• Engage in local canvassing and prospecting activities in line with company processes, including social media, door knocking, telephone prospecting, and leaflet distribution. Be responsible for building your own personal brand through frequent social media and video usage.
• Take inbound calls ensuring that applicant registration is fulfilled in line with company training and that all opportunities for Valuations, viewings and Financial Services are identified and closed.
• Always looking for named 5* Google review opportunities from customers that you are engaging with as to build brand and personal reputation.

• Passion
• Ambition
• Drive
• Strong work ethic
• Positive mindset
• Professional
• Good communicator
• People skills
• Customer-focused
• Respectful

To be eligible to apply for this role, you will need:

1. Full, clean UK driving licence.
2. Access to your own vehicle, which must be in good condition.
3. Ability to work both independently and within a team.
4. Basic IT proficiency and a keen eye for detail.
5. Legal entitlement to live and work in the UK as per the Immigration, Asylum, and Nationality Act 2006.
6. Evidence of right to work in the UK, such as:
   • Passport, or
   • Birth Certificate.

At some point(s) in your application process, you will be required to interview via video call.

Our Employee Assistance Programme offers up to six sessions of support and guidance, via telephone.

Company financial commitments to annual eye tests, and glasses, are subject to the terms stated in the company Eye Test Policy.

Employee referrals are subject to the terms stated in our Employee Referral Scheme.

Please note : If you are successful in your application for this role but voluntarily leave the role within the first 12 months of employment, you may be required to reimburse the company for the costs associated with your training programme.

Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Please visit: https://www.haart.co.uk/about-us/armed-forces-covenant/

Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.

To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.

Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website: https://www.spicerhaart.co.uk/about-us/our-people/staff-privacy-policy/